Product Engineer

Kingfisher • Lower Southampton Township, PA

2d • Hybrid

About The Position

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
We have a new opportunity for a Product Engineer to join our End User Services team. This predominantly operational-focused 3rd line support role will help colleagues get the most from modern desktop technology by balancing user needs with business goals - resolving complex technical issues and aiding with the continuous improvement of digital workplace services that enable teams to work effectively every day. Through hands-on technical expertise and collaboration, the role contributes to high-performing, future-ready IT services.
We can base this role out of either our Paddington or Southampton offices, with an expectation of 12 days a month in the office and travel between sites as required.

Requirements

• Experience working in a third-line technical support role (or similar) within a live service environment.
• Strong technical knowledge of modern desktop services, particularly Windows 11, Microsoft Intune and Autopilot.
• Practical experience scripting and administering systems using PowerShell.
• Working knowledge of Azure Active Directory, including Conditional Access and Enterprise Applications.
• Proven ability to analyse information, resolve complex technical problems and communicate clearly with a wide range of stakeholders.

Responsibilities

• Deliver and support modern desktop products and services, resolving complex incidents and contributing to improvements across incident, request, problem and change activity.
• Maintain stable, secure and evergreen services that align with agreed objectives, service levels and security standards.
• Deploy, configure and manage client devices and policies using Microsoft Intune, including support for both corporate and personal devices.
• Provide technical guidance on the adoption of Microsoft Cloud services, helping users maximise value and adoption.
• Use PowerShell to administer systems and support automation, configuration and operational efficiency.
• Work collaboratively with internal partners, vendors and third-party providers to shape, deliver and improve services.
• Share knowledge and progress across the organisation, promoting team achievements, roadmaps and new capabilities using collaboration platforms.

Benefits

• An inclusive environment where your potential is limited only by your imagination.
• We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self.
• We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed