Product Engineer I - User Assistance (Workflow Manager)

Esri • Redlands, CA

10d • Onsite

About The Position

Create user assistance (UA) documentation and other enablement materials that help customers use GIS software products successfully. Work with subject matter experts, design documents, and use the software to develop product expertise and advocate for users through clear guidance on methodology and best practices. Collaborate with software engineers and cross-functional partners to envision, design, build, test, release, and support desktop and enterprise products.

Requirements

• At least 1 year of professional experience in a similar position supporting similar responsibilities.
• Ability to learn and use software as a customer would and create deliverables based on that experience.
• Excellent written and verbal communication skills, including the ability to convey complex topics concisely, clearly, and effectively.
• Effective time-management and organizational skills to manage priorities and tasks in a fast-paced work environment.
• Bachelor’s degree in GIS, English, journalism, technical writing, or a related field.

Nice To Haves

• Master’s degree in GIS, English, journalism, technical writing, or a related field.
• Understanding of documentation workflows that use HTML, DITA, or Markdown.
• Experience producing web-based documentation using a content management system (CMS) that supports content reuse.
• Experience with ArcGIS software or other geospatial technology.

Responsibilities

• Become a subject matter expert and produce and maintain conceptual documentation and step-by-step workflows.
• Create and support a range of UA materials, including installed and online help, tutorials, blog articles, videos, and other materials.
• Manage documentation throughout the development cycle and ensure documentation requirements are met for software releases.
• Collaborate with the UA team to produce content consistent with Esri style.
• Provide functionality feedback and testing support to the product development team.
• Build and maintain relationships with delivery services, product management, and marketing to support a strong software and user-assistance experience.
• Work with product-team software engineers to envision, design, build, test, release, and support desktop and enterprise products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level