User Support I

CPI Card Group•Littleton, CO

6d•$24 - $30

About The Position

The Service Desk technician troubleshoots and repairs a variety of systems across the organization, including computers, printers, A/V equipment, cloud-based applications, and other systems. The CPI Service Desk Technician focuses primarily on resolving tickets, improving CPI Card Group’s service delivery, and increasing end-user satisfaction. The role provides technical assistance and support for incoming queries and issues involving computer systems, software, and hardware.

Requirements

High school diploma.
Excellent written and oral communication skills; comfortable presenting ideas and concepts.
Ability to work independently and proactively.
Excellent project management skills.
Detail oriented and able to multitask.
Capable of thinking tactically and strategically.
Strong doer mentality and ability to drive ideas from concept to completion.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint.
Elementary English proficiency communication skills.
Must be authorized to work for any employer in the U.S.; the company is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Passion for enriching the lives of others through resolving end-user issues.
Customer-centric approach to delivering service and support.
Experience as a help desk technician or in a customer support role.
Tech-savvy, with a passion for lifelong learning.
Clear communication skills.
Calm demeanor during periods of high workload.

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Install, modify, and repair computer hardware and software.
Diagnose technical problems with networks, applications, and cloud systems.
Clearly communicate the problem-solving and support process with end users via a ticketing system.
Delegate and engage appropriate resources to ensure issue resolution.