End User Support Specialist I

H-E Parts International•Dunwoody, GA

About The Position

H-E Parts International LLC is seeking a motivated Help Desk Specialist to provide IT support in a fast-paced global company. The role provides first- and second-level support to staff, with a particular focus on executive and C-suite users. It also supports IT security, equipment and infrastructure, Azure Active Directory administration, telecommunications, IT asset management, and the company’s Managed Operation Environment (MOE). The specialist develops and updates Standard Operating Procedures (SOPs), provides user training, and collaborates with the Global IT Group, external contractors, and suppliers on IT projects and strategic initiatives. The role includes prioritizing safety, following company guidelines, and embodying the company’s Core Values.

Requirements

At least 2–3 years of experience in a similar IT role.
A proven record of excellent customer service, including support for high-level executives.
Relevant certification(s).
Solid understanding of Office 365 and exposure to Azure cloud and Hyper-V environments.
Hands-on experience with Microsoft Active Directory and competence in the MS Office suite.
Excellent communication and presentation skills, including the ability to interact effectively with employees at various levels, including executive and C-suite leaders.
Ability to work efficiently in a busy global environment, manage tight deadlines across multiple time zones, and handle competing demands.
Absolute discretion when handling confidential matters.

Responsibilities

Prioritize safety, use PPE, and follow company guidelines.
Provide first- and second-level IT support to staff, especially executive and C-suite users, resolving issues efficiently and maintaining high service standards.
Enforce IT security standards and best practices to protect company data.
Support and maintain workstations, printers, network infrastructure, and other IT equipment.
Perform Azure Active Directory administration tasks.
Set up and support telecommunications systems.
Maintain the Managed Operation Environment (MOE) in accordance with global directives.
Assist with IT asset maintenance and the asset registry.
Develop and update Standard Operating Procedures (SOPs) and deliver user training.
Work with the Global IT Group, including Infrastructure and ERP staff, as well as external contractors and suppliers, on IT projects and strategic initiatives.
Contribute to and embody the company’s Core Values.