Product Engineer I - User Assistance (Workflow Manager)
About The Position
Esri is seeking an energetic, passionate technical writer to create user assistance (UA) documentation and enablement materials that help customers use its GIS software products. The role involves learning the software and working with subject matter experts to create clear documentation that communicates methodology and best practices and advocates for the user. The Product Engineer I supports documentation and self-enablement content across the product development cycle, including installed and online help, tutorials, blog articles, and videos. The position collaborates with product engineers and colleagues across delivery services, product management, and marketing to help deliver a consistent, useful customer experience for desktop and enterprise products.
Requirements
- At least 1 year of professional experience in a similar position supporting similar responsibilities.
- Ability to learn and use software as a customer would to produce deliverables based on that experience.
- Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively.
- Effective time-management and organizational skills to manage priorities and tasks in a fast-paced work environment.
- Bachelor’s degree in GIS, English, journalism, technical writing, or a related field.
Nice To Haves
- Master’s degree in GIS, English, journalism, technical writing, or a related field.
- Understanding of documentation workflows that use HTML, DITA, or Markdown.
- Experience producing web-based documentation using a content management system (CMS) that allows content reuse.
- Experience with ArcGIS software or other geospatial technology.
Responsibilities
- Become a subject matter expert and produce and maintain documentation for conceptual topics and step-by-step workflows.
- Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, and videos.
- Manage documentation throughout the development cycle and ensure documentation requirements are met for software releases.
- Collaborate with the user assistance team to produce content consistent with the appropriate Esri style.
- Provide functionality feedback and testing support to the product development team.
- Build and maintain a network with delivery services, product management, and marketing colleagues to support a strong software and content user experience.
- Work with software engineers to envision, design, build, test, release, and support desktop and enterprise products.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic and supplemental life insurance for employees and their families
- 401(k) programs
- Profit-sharing programs
- Minimum accrual of 80 hours of vacation leave
- Twelve paid holidays throughout the calendar year
- Opportunities for personal and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
