Product Director, Clover Hardware
About The Position
Fiserv is seeking a Product Director to own the strategy and roadmap for Clover’s point-of-sale hardware portfolio and accessories ecosystem. This senior role connects hardware engineering, manufacturing, payments, and merchant experience, with a focus on how hardware choices affect adoption, merchant satisfaction, margins, churn reduction, and competitive win rates. The role defines the hardware Clover merchants use to run their businesses and generate revenue, working across engineering, finance, sales, commercialization, and product marketing. The Product Director develops Clover’s hardware strategy and multi-year roadmap, identifies technology and market opportunities, and sets the strategy for first-party accessories and third-party peripherals. The position leads hardware product development from ideation through launch, including requirements, cost targets, manufacturing stages, certifications, and international expansion. It also translates roadmap delivery into revenue outcomes and KPI performance. The role develops segment-specific hardware differentiation and go-to-market plans, coordinates positioning, pricing, packaging, and distribution economics, and uses market research, customer feedback, operational data, failure rates, and telemetry to improve merchant experiences. It manages and develops a team of product managers and defines KPIs covering hardware quality, field performance, attach rates, and device-linked retention. Domestic and international travel may be required up to 10% of the time, depending on business needs. Candidates must have valid and unrestricted U.S. work authorization; sponsorship is not available.
Requirements
- At least 8 years of product management experience, including at least 3 years focused on hardware or hardware-adjacent products in payments, fintech, or consumer electronics.
- Experience with accessories, peripherals, or full device ecosystems.
- Experience managing hardware portfolios that include owned products and third-party integrations, including vendor selection, commercial negotiation, and go-to-market coordination.
- Ability to connect hardware decisions to business outcomes, including pricing, packaging, channel fit, and merchant value proposition.
- Understanding of the payments ecosystem, including EMV standards, PCI compliance, card-present transaction flows, and acquirer and network relationships.
- Experience taking hardware products through full development cycles, including ODM/OEM partnerships and certification processes.
- Strong analytical and commercial judgment, including market sizing, cost-benefit tradeoffs, build/buy/partner decisions, and business case development.
- Cross-functional leadership skills and ability to align engineering, design, sales, operations, and commercial teams around a shared roadmap.
- Bachelor’s degree required.
- Valid and unrestricted U.S. work authorization; candidates requiring current or future sponsorship are not considered.
- Ability to travel domestically and internationally up to 10% of the time, depending on business needs.
Nice To Haves
- Experience with SMB or merchant-facing products.
- International product experience in EMEA, APAC, or LATAM.
- MBA or engineering background.
Responsibilities
- Develop a comprehensive hardware product strategy aligned with Clover’s mission, business priorities, and annual operating plan.
- Create a product vision and multi-year roadmap for Clover’s device portfolio and accessories ecosystem, balancing merchant needs, vertical strategies, cost targets, and competitive positioning.
- Identify emerging trends and technological advancements that can differentiate Clover POS hardware.
- Define the strategy for first-party accessories and third-party peripheral integrations, including attach-rate goals and build, buy, or partner decisions.
- Represent the hardware product team in executive reviews, partner discussions, and strategic planning.
- Lead the end-to-end hardware product development lifecycle from ideation through launch.
- Collaborate with engineering and industrial design to define product requirements and cost targets.
- Guide products through EVT, DVT, and PVT stages in coordination with engineering, design, and manufacturing partners.
- Drive EMV and PCI certification strategy and coordinate with certification labs for timely, compliant launches.
- Lead international hardware expansion planning, including regional certification requirements and competitive assessments.
- Translate product delivery and roadmap execution into measurable revenue outcomes and KPI performance.
- Develop merchant-segment understanding and translate needs into hardware differentiation and go-to-market strategy.
- Align roadmaps, positioning, value propositions, messaging, and pricing with product marketing, finance, sales channels, and business development.
- Partner with hardware fulfillment teams to ensure packaging and economics fit Clover’s distribution model.
- Conduct market and user research on merchant and consumer pain points and the competitive landscape.
- Analyze customer feedback, operational data, failure rates, and telemetry to identify improvement opportunities.
- Deliver secure, compliant, reliable payment experiences that support customer satisfaction and retention.
- Foster data-informed decision-making grounded in merchant needs and financial performance goals.
- Manage and develop product managers responsible for device lines or capability areas.
- Define and track KPIs for hardware quality, field performance, commercial attach rates, and device-linked retention.
Benefits
- Annual incentive opportunity for eligible associates, potentially delivered as a mix of cash bonus and equity awards at the company’s discretion.
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What This Job Offers
Job Type
Full-time
Career Level
Director
