Product Director

JPMorgan Chase & Co. • New York, NY

5d • $180,500 - $285,000

About The Position

As a Product Director on the Personalization & Customer Insights Team, you will lead and evolve the Suppressions and Eligibility team and own products across their end-to-end lifecycle. You will represent the customer and develop products that deliver customer value and support business growth, from strategy and discovery through launch, feedback, and continuous improvement. The role includes leading data products and integrations that power operating memory for Chase’s agentic channel by curating secure, consented customer context and personalized signals for the Channel/Interface team and domain agents.

You will also drive machine-learning-powered personalization and next-best-action capabilities for marketing and servicing across mobile, web, contact center, branch, and marketing channels. You will translate research and analytics into roadmaps and delivery requirements, partner with Data Scientists and Engineers throughout the product and model lifecycle, and use experimentation and product metrics to measure outcomes. The role emphasizes scalable, resilient, reliable delivery, API- and event-driven cloud architecture, and responsible data practices, including privacy, consent, and fairness.

Requirements

• At least 8 years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the product development lifecycle, technical design, and data analytics.
• Proven ability to influence adoption of product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving organizational change and managing stakeholders across multiple functions.
• Product management leadership delivering AI-powered products to production in customer-facing environments, in partnership with Data Scientists and ML Engineers across the model lifecycle.
• Experience defining and shipping data products that support agentic assistants, such as operating memory, context, or signals, and integrating them with teams responsible for the channel experience.
• Demonstrated success with ML-driven personalization and next-best-action for marketing and/or servicing, including experimentation such as A/B testing and outcome measurement.
• Proficiency in product lifecycle practices, including discovery, requirements definition, and backlog management using epics, user stories, refinement, PBR, and JIRA.
• Strong data literacy and ability to turn user research, journey insights, and product metrics into decisions and roadmaps that meet time, cost, and quality targets.
• Strong people leadership and stakeholder management, including mentoring product managers and influencing partners across Product, Design, Engineering, Marketing/Servicing, and business teams.
• Experience with API-first delivery on cloud, such as AWS, and coordination across mobile, web, contact center, branch, and marketing experiences.
• Clear, structured written and verbal communication and presentation skills.

Nice To Haves

• Recognized thought leader in a related field.
• Demonstrated experience working in a highly matrixed, complex organization.
• Hands-on experience with personalization and recommendation systems in production.
• Experience with conversational or agentic systems, operating-memory or context architectures, and recommendation systems for marketing or servicing.
• Degree in Engineering, Data Science, Business, or a comparable field of study.
• Knowledge of current digital banking trends and customer experience patterns, and familiarity with privacy, consent, and fairness considerations in AI.

Responsibilities

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the product lifecycle from planning and execution through future development, adapting products and methodologies, managing risks, and achieving targets for cost, features, reusability, and reliability.
• Coach and mentor the product team in solution generation, market research, storyboarding, mind-mapping, prototyping, adoption strategies, and product delivery.
• Own product performance and invest in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.
• Lead development of ML-powered personalization and next-best-action capabilities for marketing and servicing; frame hypotheses, prioritize use cases, and measure impact through experimentation.
• Translate user research and analytics into epics, user stories, and acceptance criteria; manage the backlog and delivery through discovery, launch, and continuous improvement.
• Collaborate with Data Scientists and Engineers across the product lifecycle, including design, training, evaluation, deployment, and monitoring of personalization solutions.
• Champion API- and event-driven architecture on cloud infrastructure for scalable, reliable delivery of context and signals across channels.
• Establish and track product KPIs for engagement, quality, and business outcomes, and ensure delivery against time, cost, and quality targets.
• Uphold responsible data practices with risk, privacy, and compliance teams, including consent management and fairness.
• Mentor product managers, foster a culture of experimentation and measurable outcomes, and influence cross-functional partners.
• Lead data products and integrations that supply secure, consented customer context and personalized signals to the agentic channel, Channel/Interface team, and domain agents.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed