Product Designer

Heidi•San Francisco, CA

10d•Remote

About The Position

Heidi is building the future of healthcare by providing clinicians with an AI Care Partner. In just 18 months, their clinical AI products have processed the administrative burden of 73 million patient visits, now supporting over 2.5 million patient sessions weekly across 190+ countries. Recognizing the strain on healthcare systems where clinicians spend excessive time on documentation, Heidi aims to double global healthcare capacity and enhance the human connection in medicine. They have achieved product-market fit with a popular freemium medical scribe and are now expanding their offerings. Every task delegated to Heidi allows clinicians to focus more on patients, alleviates healthcare system bottlenecks, and enables clinicians to practice medicine more effectively.

Requirements

4+ years of product design experience, though we care more about what you've shipped/built than years on the clock.
A portfolio where craft is visible — we want to feel something when we look at your work, not just follow the UX flow
Comfortable designing in Figma and shipping in code — you've used Cursor, Claude, or similar tools to push real fixes, not just mockups
A habit of going and finding out for yourself rather than assuming, and the comfort to change your mind fast when the evidence tells you to.
Comfortable holding a lot of variation in your head at once — you don't lose the thread of the core product while solving five customer-specific problems in a week
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.

Nice To Haves

A romantic streak about software. You believe great products can transform someone's day.

Responsibilities

Design and ship features in direct response to live customer requests, often turning a raw ask into a considered solution within days, not sprints
Work across many customers and many countries at once, and know when a local nuance deserves its own path versus when it's a sign the core pattern needs to flex
Own design quality across the product — catch what's inconsistent and fix it before it ships
Design, prototype, and ship alongside engineers, without handoffs
Get close enough to the customer to understand the problem behind the request, not just the request itself
Explore what AI-powered clinical software should look and feel like, not just maintain what exists
Contribute to a design system built as a floor, not a ceiling — components, tokens, and patterns that make consistency the default even under rapid, customer-driven change
Push CSS fixes, build prototypes in Cursor or Claude, and open PRs for polish that shouldn't wait for a sprint
Share work early, give honest critique, and help the team raise its bar for craft