Product Designer

The Mortgage Office•Huntington Beach, CA

11d•$75,000 - $85,000•Onsite

About The Position

We're building private lending software with complex automation and AI-native features, and we're looking for a Product Designer to join us in Huntington Beach to work on the tools servicers' use to manage complex, high stakes loans. This is a research-forward role. Our design team already has strength in systems thinking, front-end craft, and shipping polished UI fast. What we need alongside it is someone who obsesses over why servicers' do what they do, where their real workflows diverge from the software, and what the data says about it; then translates that into problem definitions the team can build against, and designs or prototypes to pressure-test the ideas. Because we're building AI-native features into workflows where trust is non-negotiable, we need someone who thinks hard about what that means before opening Figma, and whose judgment sharpens with every round of discovery. You should apply if you get energized by understanding real user behavior, can navigate business and technical constraints, and can still bring a design to life once the problem is framed.

Requirements

3+ years (or equivalent experience) as a Professional Designer and/or User Researcher
Demonstrated depth in user research: interviews, usability sessions, synthesizing qualitative data, and turning behavioral insight into design direction
Portfolio showing end-to-end product work: problem framing, research, and iteration, not just polished mocks
Fluency in Figma and the ability to take a framed problem to production-ready UI
Experience working directly with engineers in a fast-moving environment
Comfort operating in ambiguity and scoping work with incomplete information
Strong written communication for specs, tickets, async collaboration, and stakeholder alignment
Familiarity with analytics tools (Pendo, PostHog, Mixpanel, Amplitude, etc.) and using data to drive decisions
Ability to tie design decisions to business goals, saving cost or generating revenue
Understanding of business, resource, and technical constraints when planning feature rollouts
Ability to prototype in code (Claude Code, React, HTML/CSS, Cursor, etc.)

Nice To Haves

Experience in fintech, mortgage, or B2B SaaS
Background in behavioral science, cognitive psychology, or HCI research methods
Exposure to reinventing traditional UI patterns for AI use cases
Prior experience in Product Management or a hybrid PM/design role

Responsibilities

Conduct user interviews, usability sessions, and contextual observation to understand how servicers' actually work, asking behavioral questions and controlling for bias, not just collecting opinions
Evaluate features and user flows through product analytics (Pendo, PostHog, etc.), using task-flow analysis, error rates, and click velocity to find what to fix and validate that shipped work improved outcomes
Run competitive analysis and gather community feedback to inform what we build next
Translate research findings into clear problem definitions and opportunity areas
Partner with engineers, stakeholders, and customers to shape product vision and roadmaps, not just execute on them
Design polished, trustworthy interfaces that feel premium
Rapidly prototype ideas in code (using AI) or other methods to pressure-test concepts and build alignment fast
Ensure designs and prototypes are complete and well-documented, accounting for edge cases, error states, and responsiveness