Product Designer, (Consultant, Experience & Design)

Fearless•Baltimore, MD

13d•$77,326 - $125,655•Remote

About The Position

Fearless is seeking a Product Designer in its Consultant, Experience & Design career path to design and improve digital experiences across a large-scale federal health services web ecosystem. The role supports public-facing platforms used by millions of Americans to access healthcare information and services. Working with a cross-functional team, the designer translates research insights, business requirements, and user needs into intuitive, accessible digital experiences and contributes to scalable, consistent design systems. The consultant helps ensure products and services are intuitive, accessible, and responsive to diverse users. The role may span Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level. It applies evidence-based solutions that balance organizational goals with user needs and fosters inclusive, sustainable design practices. This is a fully remote position. A portfolio link is requested with the application.

Requirements

At least 5 years of experience in UX/UI or product design delivering user-centered digital products.
Bachelor's degree or equivalent work experience.
Ability to obtain and maintain Public Trust clearance.
Demonstrated experience working on large-scale public sector digital services; CMS, Medicare.gov, or similar government platforms are mentioned as preferred contexts.
Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams.
Ability to interpret and apply style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns.
Experience implementing design systems across complex web platforms and collaborating with centralized design system teams.
Hands-on experience collaborating with cross-functional product management, engineering, and research teams.
Ability to translate quantitative and qualitative research insights into actionable design improvements.
Deep knowledge of Section 508 accessibility standards and accessibility best practices, with implementation experience.
Proficiency gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics.
Background collecting qualitative research through user surveys and research tools such as Qualtrics.
Experience working in Agile environments and familiarity with tools such as Jira and Confluence.
Practical application proficiency in the listed competencies: tasks can usually be performed independently, though expert help may sometimes be necessary.
Ability to sit for extended periods while working on a computer or during meetings.
Ability to communicate effectively by phone, email, and in person, including clear speech, listening, and written communication.
Ability to move within an office environment, reach for files, use office equipment, and occasionally lift up to 10 pounds.
Must be able to travel occasionally to client sites or company meetings, potentially by driving or flying.

Nice To Haves

Familiarity with Drupal frontend or backend environments.
Knowledge of Storybook or similar tools for documenting and developing UI components.
Background working with government clients or organizations with complex stakeholder and policy-driven environments.

Responsibilities

Collaborate with Product Owners, Engineers, Designers, and other team members to conceptualize and prioritize product features, user flows, and interfaces aligned with customer goals and user needs.
Translate business, technical, and user requirements into design solutions, including personas, journey maps, storyboards, scenarios, and user flows.
Design wireframes, low- and high-fidelity mockups, and interactive prototypes for intuitive, accessible, and responsive user experiences.
Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend product and system improvements.
Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members.
Assess and improve product usability through rapid prototyping, usability testing, and iterative design.
Apply and maintain design systems, style guides, and component libraries to support consistency and scalability across products.
Work with engineers and technical leads to ensure designs are feasible, respect technical constraints, and are implemented according to specifications.
Identify and communicate design and technical constraints and navigate trade-offs to deliver effective solutions.
Provide feedback on design artifacts and support teammates in maintaining high standards for design quality and accessibility.
Collaborate with subject matter experts and cross-functional teams to design and deliver minimum viable products for new digital experiences.
Deliver assigned objectives reliably and on time, alerting teammates and supervisors promptly when a deliverable may be at risk.
Gather and report project intelligence and customer feedback to Fearless teammates and supervisors.
Deliver intuitive, accessible, aesthetically compelling outcomes; implement innovative solutions using design best practices, tools, and research methods; and serve as a trusted advisor in the area of expertise.

Benefits

Flexible, life-friendly schedules.
100% coverage for the medical HSA plan and HSA contributions.
Dental and vision coverage at 100% for the employee and dependents.
Competitive premiums for HMO/PPO and dependent coverage.
401(k) with 4% match and immediate vesting.
Paid parental leave and 12 weeks of paid FMLA.
Generous PTO, 11 federal holidays, a birthday holiday, and sick leave.
Up to 15 days for jury duty and bereavement leave.
Education, wellness, and technology allowances.
Referral bonus of $6,000–$12,000 for each successful referral.
Pet insurance and discount plans.
Employee Assistance Program (EAP).
Legal support, life insurance, and disability coverage.
Discretionary, performance-based bonuses based on individual and company performance criteria.