Product Design Lead, Workforce Management

Rippling•Seattle, WA

1h•$174,000 - $290,000

About The Position

The Product Design Lead will shape product experiences for Rippling’s hourly workforce management products, including forecasting, scheduling, time and attendance, team communication, and related operational workflows. The role involves defining ambiguous opportunities, shaping product direction, prototyping, and owning outcomes end to end. The work addresses complex operational and compliance needs that affect employees’ pay, hours, routines, and trust. The designer will work closely with customers to understand how managers and admins run hourly teams, identify workflow challenges, and develop solutions with measurable business impact. They will create scalable capabilities and platform patterns across products and customer segments, and use AI throughout the design process—from clarifying problems and exploring requirements to prototyping realistic interactions and validating working flows. Rippling expects designers to build a practical understanding of evolving AI capabilities and apply it to product and design decisions.

Requirements

At least 8 years of end-to-end product design experience.
A portfolio demonstrating systems design and delivery of complex products.
Active use of LLMs such as Claude or ChatGPT in a design workflow, such as for research, requirements, copy, or exploration.
Comfort with AI-assisted prototyping tools such as Cursor or Claude Code, even without writing production code.
Strong interaction and visual design craft, with the ability to set a high quality bar and drive quality across teams.
Strong customer focus and ability to understand user needs and translate them into design decisions that solve real problems.
Exceptional communication skills, including the ability to explain abstract concepts and guide cross-functional partners through tough decisions.

Responsibilities

Design product experiences for workforce management, including forecasting, scheduling, time and attendance, team communication, and connected operational workflows.
Engage with customers to understand how managers and admins operate hourly teams, identify workflow problems and complexity, and inform design decisions.
Define ambiguous opportunities, shape product direction, prototype solutions, and own outcomes end to end.
Design scalable capabilities and platform patterns for multiple products, customer segments, and use cases.
Use AI to clarify problem spaces, generate and refine requirements, explore edge cases, and pressure-test solutions before production.
Use AI-assisted prototyping tools to explore interactions and validate solutions through working flows.
Build hands-on understanding of evolving AI capabilities and apply that knowledge to product and design decisions.
Set a high bar for interaction and visual craft and drive quality across teams.
Communicate abstract concepts clearly and guide cross-functional partners through difficult decisions.