Senior Manager, Product Management - Workforce Management Tools

Capital One • McLean, VA

2d • $182,500 - $249,900

About The Position

Capital One is hiring a Senior Manager to own the end-to-end Workforce Management product suite and lead the Product Management team supporting it. The Workforce & Intelligent Routing platform connects customers with support and provides Card Servicing with tools for real-time work routing, demand forecasting, and scheduling. The role oversees forecasting, capacity planning, schedule generation, and real-time operations, with a focus on agent experience, customer satisfaction, and operational efficiency. It combines hands-on product leadership with long-term strategy and technical collaboration, including navigating engineering, vendor, and operational tradeoffs.

The successful candidate will set the platform vision, coach and mentor Product Managers, oversee delivery and operations, manage vendor relationships, and partner with technology and enterprise teams to support scalable, integrated workforce data. They will communicate complex technical constraints to senior leaders and translate business goals into actionable technical plans. The role calls for proficiency in Capital One’s product framework: human-centered, business-focused, technology-driven, integrated problem solving, and transformational leadership.

Requirements

• Currently has, or is in the process of obtaining by the scheduled start date, a Bachelor's or Master's degree in a quantitative field, Business, or Marketing; alternatively, a Bachelor's degree in any field and at least 4 years of Product Management experience.
• Demonstrate proficiency in human-centered product development, business focus, technology-driven solutions, integrated problem solving, and transformational leadership.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Set a clear product vision and roadmap for the Workforce Management platform, emphasizing long-term goals.
• Coach and mentor a team of Product Managers and promote high standards and measurable outcomes.
• Own the core scheduling and planning tools, influencing agent experience, customer satisfaction, and operational efficiency.
• Translate Capital One’s technical and security requirements for external vendors and help internal stakeholders plan around vendor roadmaps.
• Partner with Tech Leads to resolve architecture tradeoffs, improve data pipelines, and support smooth live deployments.
• Balance immediate leadership demands with long-term platform health and technical dependencies.
• Collaborate with Enterprise Data and Tech teams to ensure workforce data is integrated and scalable across the company.
• Communicate platform constraints clearly to senior leaders and translate business goals into actionable technical plans.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior