Senior Manager, Product Management - Workforce Management Tools

Capital One • McLean, VA

1d • $182,500 - $249,900

About The Position

Capital One’s Workforce & Intelligent Routing platform connects customers with the right support at the right time. It provides the technology and data tools for Card Servicing’s workforce, including real-time work routing, demand forecasting, and scheduling. The work aims to support fair, sensible agent schedules and connect customers with agents who can resolve their issues.

The Senior Manager owns the end-to-end Workforce Management product suite and leads the Product Management team responsible for it. The role oversees forecasting, capacity planning, schedule generation, and real-time operations for Card Servicing. It combines hands-on product leadership with long-term strategy and technical understanding, helping the team navigate engineering, vendor, and operational tradeoffs.

The role applies Capital One’s Product Framework: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership. It is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The listed annual salary ranges are $182,500–$208,300 in Chicago, IL and Richmond, VA; $200,700–$229,100 in McLean, VA; and $219,000–$249,900 in New York, NY. Salary for other locations depends on the applicable location pay range.

Requirements

• Currently has or is pursuing a qualifying degree, with the expectation that it will be obtained on or before the scheduled start date: a bachelor’s or master’s degree in a quantitative field, Business, or Marketing; or a bachelor’s degree in any field plus at least 4 years of Product Management experience.
• Demonstrate proficiency in Capital One’s Product Framework: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Set a clear product vision and roadmap for the Workforce Management platform, guiding the team toward long-term goals.
• Coach and mentor a team of Product Managers, promote high standards, and focus on measurable outcomes.
• Own the core scheduling and planning tools, influencing agent experience, customer satisfaction, and operational efficiency.
• Manage relationships with external vendors by communicating Capital One’s technical and security needs and helping internal stakeholders plan around vendor roadmaps.
• Partner with Tech Leads on architecture tradeoffs, data pipeline improvements, and smooth live deployments.
• Prioritize immediate leadership demands while maintaining long-term platform health and managing technical dependencies.
• Work with Enterprise Data and Technology teams to ensure workforce data is integrated and scalable across the company.
• Explain complex platform constraints in clear business terms to senior leaders and translate business goals into actionable technical plans.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior