Product Demonstrator & Trainer Green-Tec USA

Terex Corporation•Newton, NH

3d•Onsite

About The Position

The Product Demonstrator & Trainer supports the growth of Green-Tec by helping dealers and customers understand, demonstrate, and achieve strong performance from its equipment. This hands-on, customer-facing role supports the customer journey from initial demonstrations through machine delivery and handover to ongoing operator guidance. The role also captures customer success stories and shares practical feedback with sales, service, marketing, and product development teams. The position focuses on developing expert product and application knowledge of the Green-Tec TH3 tree handler and AR6 self-propelled chipper, as well as broader Green-Tec products as needed. It is based at the Newton manufacturing site in New Hampshire, USA, with regular field travel. Travel across the United States, including overnight stays and occasional weekends, is required; international travel may also be required. The role complements dealer service support and does not replace formal operator certification. Additional duties may be assigned.

Requirements

Practical experience in tree care, forestry, vegetation management, or a related equipment sector, with a good understanding of machine applications and expected performance.
A relevant qualification or equivalent practical experience.
Hands-on experience operating relevant machinery on customer or job sites.
Experience with tree handlers, telehandlers, or grapple saw cranes.
Experience in a customer-facing environment and the ability to build effective relationships with operators, owners, and dealer personnel.
Competence with Microsoft Office.
A valid driving licence, with any additional entitlement needed for assigned vehicles or trailers.
Clear and confident verbal and written communication of technical information to customers and colleagues.
Ability to present and demonstrate equipment effectively to individuals and groups with different levels of experience.
Ability to work effectively with sales, service, marketing, and product development teams and take clear ownership of follow-up actions.
Ability to work independently, use initiative, and apply a practical, customer-focused approach to problem-solving.
Ability to manage multiple demonstrations, customer visits, and training activities at the same time.
Strong attention to detail, accurate recordkeeping, and a consistent focus on safe working practices.
Willingness to travel regularly across the US, including overnight stays and occasional weekends, with international travel as required.

Nice To Haves

Experience in demonstrations, operator familiarisation, dealer training, or technical sales support.
Photography, video, and social-media content experience.
Ability to promote a positive team environment and respect the ideas, experience, and requirements of others.
Ability to adapt to new products and applications, learn quickly, and contribute practical improvement ideas.

Responsibilities

Develop expert product and application knowledge of the Green-Tec TH3 tree handler and AR6 self-propelled chipper, and learn the wider product range as required.
Plan and deliver safe, professional equipment demonstrations at customer sites, dealer locations, and industry events.
Explain machine capabilities, productivity benefits, and suitable applications during demonstrations.
Support machine deliveries, commissioning, and customer handovers alongside dealers and service teams.
Provide operator familiarisation in accordance with manufacturer instructions, including refresher familiarisation for new operators.
Deliver structured product training for dealer sales and service teams on features, benefits, applications, and competitive positioning.
Provide application advice and technical sales support; help assess equipment suitability and contribute to customer proposals.
Record demonstration outcomes and follow-up actions.
Build relationships with dealers and end users through regular visits and post-delivery follow-up.
Capture customer-approved photographs, videos, testimonials, and job-site stories; maintain a case-study library and work with marketing to develop practical product content.
Gather structured feedback on equipment performance, usability, maintenance access, and new applications, and share recurring issues and improvement opportunities with service and product management.
Support trade shows, dealer open days, new-product previews, and field evaluations.
Coordinate demonstration equipment, transport, and site readiness with relevant teams.
Assess demonstration sites, follow agreed safety procedures, and maintain equipment readiness.
Record customer support actions and refer technical faults to qualified service personnel.
Organise travel, assess workload, and commit to realistic timelines using available resources.