Product Delivery Manager

Maricopa County•Phoenix, AZ

1d•Hybrid

About The Position

Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire. Standard Judicial Branch business hours are Monday through Friday from 8 am to 5 pm. This position may offer a hybrid (telework, remote) schedule, depending on the needs of the Judicial Branch. The Judicial Branch is unable to provide visa sponsorship (i.e. H-1B visa etc.). The Product Delivery Manager provides direct leadership and management to staff that analyze, design, develop, enhance, maintain, and replace existing and new line of innovation and enterprise applications for Judicial Branch. This position will champion and deliver timely, cost-effective and innovative solutions that help judicial branch departments improve critical business functions. Additionally, in this role, the individual will be responsible to meet customer demands, prioritize workloads, coordinate and report group activities, and ensure both current and future needs of applications are scalable, redundant, performance focused, and comply with industry best practices. The Product Delivery Manager will also provide assistance to IT leadership with setting priorities and developing consistent standards in software development within the organization, as well as develop, manage, and be accountable for technology roadmaps and technology standards. The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative, and Progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

Bachelor's degree in Computer Science, Information Technology or related field
Six (6) years’ experience in design and development of enterprise applications and broad-based information systems, technical management, and business experience in a dynamic environment, which includes a minimum of two (2) years' of supervisory or management experience
Knowledge of: Software and application design and architecture.
Knowledge of: Modeling methods and software design principles.
Knowledge of: Understanding of software quality assurance principles.
Knowledge of: The principles, techniques, and methodologies of software development, technical project management, quality management, and structured change management.
Skill in: Managing multiple projects simultaneously while maintaining a satisfactory work product
Skill in: System design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management.
Skill in: Leadership and team building to guide the work of personnel.
Skill in: Organization and time management.
Skill in: Expert in build automation, code branching and migration techniques
Skill in: Communication, especially in the area of writing and developing policy and procedures.
Skill in: Monitoring and assessing the performance staff to make improvements or take corrective action
Skill in: Personnel resources management through motivating, developing, and directing people as they work
Ability to: Apply knowledge related to research and evaluation of new/emerging technologies to achieve business value realization.
Ability to: Work closely with team members, multi-task in a fast-paced environment, and demonstrate positive attitude
Ability to: Engage others in a constructive two-way conversation; demonstrate professionalism, patience, tact, courtesy, and tolerance
Ability to: Listen effectively, which includes assessing others’ understanding of the communications and modifying one’s communication style to fit the audience or situation
Ability to: Understand the needs, requirement, and constraints of customers
Ability to: Conduct software design reviews.
Ability to: Express complex technical concepts effectively, both orally and in writing.
Ability to: Work well with people from many different disciplines with varying degrees of technical experience.
Ability to: Design, install, measure, and report appropriate metrics, with demonstrated data representation skills.
Ability to: Lead project process implementation with emphasis on the effective adoption of Agile Software Development methods and practice.
Ability to: Effectively plan, train, assign work, and supervise the work of others

Nice To Haves

Advanced level experience (6 years) working with Asp.net, SQL server, C#, Software Design pattern, and Javascript/HTML.
Four (4) years' management experience of technical teams in a large, complex IT environment.
Demonstrated experience in implementation of Micro-service architecture.
Experience in Machine learning and Natural language processing.

Responsibilities

Defines and directs all aspects of product delivery, from selecting appropriate technology and workflows to implementing coding and operational standards, ensuring timely and effective product releases.
Prioritizes customer needs in product development, ensuring that products exceed user expectations and align with branch objectives.
Identifies and implements process improvements to streamline product development, enhance efficiency, and reduce time to release; measures impact using key performance indicators (KPIs).
Facilitates cross functional collaboration between development teams to align goals and seamless product execution.
Supervises development managers by setting clear objectives, providing guidance, and ensuring alignment with organizational strategy.
Ensures products meet high standards of quality, security, and performance through testing and quality assurance practices, implementing SLAs to guarantee consistent service levels.
Manages resource planning and staffing to meet project requirements, optimizing team productivity and ensuring that timelines and deliverables are met.
Develops and maintains tools for tracking project progress; uses data-driven insights to report on performance and project status to key stakeholders.
Proactively identifies, assesses, and mitigates risks and issues, implementing contingency plans to minimize project delays and impacts on quality.
Mentors and coaches team members, providing constructive feedback, fostering a growth-focused culture, and monitoring KPIs related to individual and team performance.
Develops and enforces standards, policies, practices, and procedures to ensure consistent standards in software development are followed within the organization.
Recruits, trains, supervises, assigns projects, and evaluates staff to maintain optimum performance of job duties.
Reviews workloads and analyzes staffing requirements.
Develops, implements, and maintains a comprehensive staff training program, especially knowledge transfer activities.
Provides regular onsite supervision and employs in-person assessment methods to gauge business needs through direct observation, monitoring group dynamics with face-to-face interaction, and interpreting body language and nonverbal cues.
Establishes interpersonal connections, fosters engagement, and exemplifies expected behaviors.