Global Security - Product Delivery Manager

JPMorgan Chase & Co.•Columbus, OH

23d•Onsite

About The Position

As a Product Delivery Manager within Global Security, you will protect the firm’s employees and assets throughout the world. This role is a Vice President level role. The Product Delivery Manager will work with Product Owners to lead the strategy, management, and delivery of Amberbox, Bastille, Telaeris, or similar Security Applications. This role is responsible for the end-to-end lifecycle of these products, ensuring robust physical security, compliance, and operational excellence across the firm’s retail and corporate environments.

Requirements

Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a technology-related field.
5+ years of experience in product management, technical security, networking and video surveillance and access control systems, within a large enterprise environment.
Strong experience with Microsoft Office Suite, Microsoft Project, and/or similar project management tools.
Exceptional written and verbal communication skills, with professional presentation abilities.
Proven ability to build and maintain effective working relationships with team members, stakeholders, and vendors.
Demonstrated aptitude to multi-task, learn new technologies, and operate autonomously in high-pressure environments.
Sound decision-making, critical thinking, and intellectual curiosity to pursue innovative solutions.
Experience implementing physical, technical, and administrative controls.
Knowledge of physical security technology systems (Access Control, CCTV, Intrusion Detection), IT networking, and infrastructure design.
Basic knowledge of SQL, SQL scripting, or related coding formats.
Familiarity with agile methodologies of software development.

Nice To Haves

Relevant experience in information security or technology controls.
Experience managing, implementing, and supporting Security systems and IT infrastructure such as large scale networking in a highly regulated environments.
Experience in a highly visible technical security role at a major financial or technology firm.
Experience using or configuring video and access control platforms such as Amberbox, Bastille, Telaeris, or similar Security Applications.

Responsibilities

Work with Product Owners and senior management to help lead the vision, strategy, and execution for Amberbox, Bastille, Telaeris, or similar Security Applications, aligning product roadmaps with business and security needs.
Collaborate with Global Security, Global Real Estate, and technical teams within Global Technology to design, develop, maintain and implement integrated security solutions.
Manage multi-million dollar projects, including planning, funding, execution, and closure. Track key milestones and deliverables, and prepare executive presentations for senior leadership.
Support compliance and audit activities, maintain KPIs, and provide evidence of control completion. Ensure all systems meet regulatory and legislative requirements.
Oversee the configuration, maintenance, and administration of Technical Security applications and hardware.
Guide and prepare updates to job aides, operating procedures, and technical documentation.
Build and maintain effective relationships with external vendors and internal stakeholders across multiple lines of business.
Synthesize security industry trends, evaluate emerging technologies, and communicate benefits and ROI to senior leaders. Pilot and test new and existing hardware/software solutions.
Work with internal training partners to ensure staff are equipped to operate and support the access control systems. Provide technical guidance and support as needed.
Provide data driven analytics and reporting to senior leaders within the Technical Security Department.