Product Configuration Specialist

The Product Configuration Specialist at Memora Health is responsible for ensuring that Memora's Care Programs and platform instances are configured correctly to meet client requirements. They play a crucial role in owning the technical integrity of each client's Memora instance and have a deep understanding of the product capabilities. The specialist collaborates with various teams to configure the product, support pre and post go-live client configurations, and provide technical expertise. They also contribute to continuous improvement efforts and stay up-to-date with the latest product releases. This role offers the opportunity to make a significant impact on healthcare delivery and work in a rapidly growing startup environment.

• Partner with Memora’s Clinical Program Managers to drive the technical design of Care Programs
• Work with Memora’s Implementation Managers to understand client objectives, clinical workflows, and provide technical recommendations
• Own all configuration and testing of Memora’s products and services to meet client requirements (pre and post go-live)
• Partner with Product and Engineering to scope and oversee the execution of all in-scope development required to support a client’s Care Programs
• Attend internal and client meetings as relevant both during program implementation and to support live program management
• Document product configurations and support client training
• Continually evaluate the configuration and content to improve live Care Programs and clients’ platform instances
• Monitor the success of AI-triggered message responses to continually improve the patient experience and fine-tune the natural language processing model
• Own the execution of change requests for live clients
• Support and/or own Issue root cause identification as appropriate
• Own configuration-based Issue resolution; partner with Engineering to see code-based Issues to resolution
• Support Implementation and Client Success teams in providing guidance to clients on how to use Memora’s products and services
• Stay up-to-date on the latest product releases and updates
• Contribute to and/or own internal team-based and cross-functional process improvement efforts

• 2-4 years of experience as a configuration specialist or in a similar technical services or implementation role
• Excellent analytical and problem-solving skills
• Strong aptitude for process development and improvement
• Ability to handle ambiguity and demonstrate resilience when facing rapid change
• Strong sense of ownership and drive for excellence
• Ability to develop collaborative relationships with client stakeholders
• Demonstrated ability to communicate effectively, both verbally and in writing
• Ability to work in a cross-functional team as well as independently
• Self-learner and self-starter, able to become a product expert and client advocate
• Ability to explain technical terms to clients
• The ability and willingness to complete several concurrent tasks with attention to time constraints, quality, and sufficient detail
• Experience working in healthcare delivery and/or digital health (strongly preferred)
• Deep understanding of provider and clinical workflows; experience shaping and optimizing patient experience (strongly preferred)
• Experience working at a fast-growing startup (strongly preferred)

• Competitive salary and equity compensation
• Health, dental, and vision coverage
• Flexible work hours
• Paid maternity/paternity leave
• Bi-annual retreats
• Macbook
• 401(k) plan
• Opportunity to work on a rapidly scaling care delivery platform
• Highly collaborative work environment
• Opportunity to work alongside world-class clinical, operational, and technical teams
• Shape how leading health systems and plans think about modernizing care delivery
• Improve the way care is delivered for hundreds of thousands of patients
• Gain deep expertise about healthcare transformation
• Direct customer exposure with innovative health systems and plans
• Ownership over your success and ability to significantly impact company growth
• Standard pay range with regular assessments for pay equity
• Opportunity for revenue- or utilization-based sales incentives (depending on role)
• Remote work option (U.S. only)