Principal Software Engineer- Natural Language Processing

Memora Health is seeking a Staff to Principal-level Software Engineer specializing in Natural Language Processing to join their rapidly growing team. The role involves driving the enhancement and evolution of Memora's conversational AI product, specifically focusing on understanding, triaging, and responding to incoming patient messages. The ideal candidate will have a strong background in NLP and will contribute to the company's strategy and thought leadership in conversational AI. They will also collaborate with cross-functional teams to identify and implement solutions, and will have a passion for making a significant impact on healthcare delivery.

• Enhance and evolve Memora's NLP product architecture and implementation, including patient message understanding pipeline, data collection, and patient feedback processes
• Work with a unique dataset of 100M+ patient interactions, structured conversations, and natural/unstructured data sources
• Keep current with state-of-the-art conversational AI models and emerging architectures for LLM applications
• Drive strategy and thought leadership across the company regarding conversational AI industry trends
• Develop models to solve conversational AI problems within the pipeline and collaborate with backend and TechOps engineers to integrate and deploy the models into production
• Collaborate with cross-functional teams to understand product pain points and identify, prioritize, and implement solutions
• Build tools for data labeling, content maintenance, etc. in collaboration with product managers, UX designers, and full-stack engineers
• Promote product development best practices, supportability, and code quality through leading by example and mentoring other software engineers
• Lead complex projects from start to finish and across multiple release cycles, including conceptualization, product integration, deployment, monitoring, and upgrade
• Proficiency in at least one ML framework (TensorFlow, PyTorch, etc)
• Experience in building and deploying modern Deep Learning and NLP models into production
• Ability to write readable and maintainable Python code
• Experience with at least one Python web framework - Flask (preferred), Django, FastAPI
• Collaboration with Product Management to clarify requirements, scope work, and drive product deliverables
• Mentoring junior engineers
• B.S., M.S., or Ph.D. in Computer Science or other quantitative fields or related work experience
• Bonus qualifications include experience with Node.js and TypeScript, Docker and Kubernetes, experience in healthcare, and experience working at a startup.

• 10+ years experience in shipping enterprise-grade software products
• Experience leading complex projects from start to finish and across multiple release cycles
• Proficient in at least one ML framework (TensorFlow, PyTorch, etc)
• Experience in building and deploying modern Deep Learning and NLP models into production
• Ability to write readable and maintainable Python code
• Experience with at least one Python web framework - Flask (preferred), Django, FastAPI
• Ability to collaborate with Product Management to clarify requirements, scope work, and drive product deliverables
• Excels in mentoring junior engineers
• B.S., M.S., or Ph.D. in Computer Science or other quantitative fields or related work experience
• Experience with Node.js and TypeScript (Bonus)
• Experience with Docker and Kubernetes (Bonus)
• Experience in healthcare (Bonus)
• Experience working at a startup (Bonus)

• Opportunity to work on a rapidly scaling care delivery platform
• Engaging thousands of patients and care team members
• Working in a highly collaborative environment
• Working on the fun challenges of scaling a high-growth startup
• Working alongside world-class clinical, operational, and technical teams
• Shaping how leading health systems and plans think about modernizing the care delivery experience
• Improving the way care is delivered for hundreds of thousands of patients
• Gaining deep expertise about healthcare transformation
• Direct customer exposure with innovative health systems and plans
• Ownership over your success and ability to significantly impact company growth
• Competitive salary and equity compensation
• Health, dental, and vision coverage
• Flexible work hours
• Paid maternity/paternity leave
• Bi-annual retreats
• Macbook provided
• 401(k) plan
• Commitment to pay equity
• Remote work opportunity
• Pay range of $200,000-$240,000 USD