Product Client Success Manager (First Party Casualty)

CCC Intelligent Solutions•Chicago, IL

5d•$78,556 - $120,000•Remote

About The Position

CCC Intelligent Solutions is hiring multiple Client Success Managers focused on First Party Casualty solutions, with opportunities across a range of levels. Client Success is a commercial growth function responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes. The role centers on helping insurance carriers optimize claims operations and realize better business outcomes through CCC technology. Specific responsibilities and account assignments vary according to role, level, and business needs. The successful candidate will build expertise in First Party Casualty claims workflows, industry trends, and CCC solutions; partner with carrier customers to increase adoption and business value; identify operational challenges and improvement opportunities; and connect solution capabilities to customer objectives, claims outcomes, and operational metrics. The position also supports workflow optimization and best-practice recommendations, collaborates with internal teams on account strategies, and shares industry insights to help customers maximize their CCC investment. Success is measured by time to value, product adoption, and renewal and expansion within existing accounts.

Requirements

At least 5 years of experience in Property & Casualty Insurance, First Party Casualty Claims, Client Success, Account Management, Consulting, Operations, or related roles.
Deep understanding of first party casualty claims processes, workflows, claim handling practices, and carrier operations.
Experience working directly with insurance carriers, claims organizations, or insurance technology solutions.
Ability to quickly develop expertise in complex technology solutions and connect them to customer business outcomes.
Strong analytical skills and comfort using data to identify trends, diagnose issues, and drive action.
Ability to translate technical capabilities into meaningful customer value and operational impact.
Intellectual curiosity, including asking thoughtful questions and quickly identifying the root of business challenges.
Comfort working in ambiguity, developing a point of view, testing approaches, and adjusting as needed.
Commercial mindset and accountability for customer outcomes, retention, and growth.

Nice To Haves

Experience supporting claims transformation, digital claims initiatives, or operational process improvement efforts.

Responsibilities

Build expertise in First Party Casualty claims workflows, industry trends, and CCC solutions that support carriers throughout the claims lifecycle.
Partner with carrier customers to drive adoption, utilization, and business value realization across assigned solutions.
Identify operational challenges, claims process inefficiencies, and improvement opportunities addressable through CCC technology.
Demonstrate measurable value and ROI by aligning solution capabilities with customer business objectives, claims outcomes, and operational metrics.
Support customers with workflow optimization, best-practice recommendations, and expansion of solution use cases.
Partner with Strategic Client Success Managers, Sales, Product, and other cross-functional teams to execute account strategies and achieve customer goals.
Share industry insights, emerging trends, and best practices to help customers maximize the value of their CCC investment.
Contribute to success measures including time to value, product adoption, and renewal and expansion within existing accounts.