First Party Examiner

Hertz • Oklahoma City, OK

2d

About The Position

The First Party Examiner serves as the first point of contact for Hertz field locations and customers to establish initial claim files. The role triages incoming documents and calls, determines appropriate file handling, ensures files are complete, and gathers information from external parties to support decisions about referral to HCM or CRU, or closure as a "Rest" file.

The Examiner reviews and sets up damage claims for billing or referral to the Liability team, validates coverage and billing adjustments using rental agreement information, and bills customers and/or insurance carriers. The role determines the appropriate billing party, correspondence, and supporting documentation for initial billings related to U.S. and Canadian subrogation files. It also maintains accurate billing files, manages backlog counts and portfolio aging, researches billing correspondence and disputes, and pursues collections while maintaining customer satisfaction. The position involves regular communication with internal and external contacts, accurate documentation, timely responses, and escalation of accounts when financial risk is identified. The expected starting wage is around $16.85 per hour.

Requirements

• Minimum high school diploma or equivalent.
• Experience in an office environment working with others.
• Working knowledge of Microsoft Word and Excel.
• Ability to work independently.
• Basic mathematical skills.
• Analytic capabilities for decision-making.
• Excellent communication skills.
• Time management skills.

Nice To Haves

• Some college education.
• Experience in a large office where working through others is necessary.

Responsibilities

• Initially review and set up damage claims for billing or referral to the Liability team.
• Validate appropriate coverage and billing adjustments based on rental agreement information.
• Handle calls from customers, insurers, and Hertz locations to determine whether information should be added to an existing file, referred to a Third-Party Administrator, or used to open a new file.
• Document all information for new files in the appropriate pre-established format.
• Ensure accurate and timely billing, including selecting the appropriate billing party, correspondence, and supporting documentation.
• Receive and research written correspondence regarding billing, collections, adjustments, or disputes.
• Meet or exceed assigned individual performance targets.
• Maintain portfolio aging within established guidelines and manage backlog counts.
• Interact professionally with customers and business contacts to resolve outstanding issues.
• Maximize collection efforts while maintaining a high level of customer satisfaction.
• Maintain accurate and complete documentation of collection activities.
• Develop a systematic approach for account reviews and collection calls.
• Partner with Customer Relations and Hertz Sales when addressing sensitive account issues.
• Escalate accounts when financial instability or risk is identified.
• Respond to inquiries within 24 hours.
• Perform other duties as assigned by the supervisor or manager.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program for employees and family.
• Educational Reimbursement and Discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED