🍓Product and Automation Specialist (New Grad)

Strawberry.me • Palo Alto, CA

4d • Hybrid

About The Position

The Product and Automation Specialist will become an internal expert on the company’s coach-facing products and platform and own the coach support queue. The role involves responding accurately and promptly to coach tickets and emails, routing product issues to the appropriate teams, and turning recurring questions into help articles for a self-service AI support agent.

The specialist will continuously improve the coach support AI agent and automate support processes by building scripts, workflows, or agents to handle repetitive work. They will remain accountable for the quality of automated output and collaborate with Product, Client Support, Coach Recruiting, Machine Learning, and other teams to keep coach communications consistent and product features aligned with coaches’ expectations. This is a full-time role based in the Palo Alto, California office three days per week.

Requirements

• Degree in computer science or a related field.
• Experience and passion for building tools and personal projects with AI.
• Ability to read code well enough to understand how a feature behaves.
• Ability to communicate clearly and concisely with the audience in mind.
• Good judgment about what to automate and discipline to check that automated output meets the required standard.

Responsibilities

• Become an internal expert on coach-facing products and the platform.
• Own the coach support queue by answering coach tickets and emails accurately and promptly and routing product issues to the appropriate team.
• Identify recurring questions and turn them into help articles for the self-service AI support agent.
• Continuously improve and optimize the coach support AI agent.
• Build scripts, workflows, or agents to automate repetitive coach support processes; optionally use automation to answer emails.
• Ensure the quality of automated output.
• Work with Product, Client Support, Coach Recruiting, Machine Learning, and other teams to keep coach communications consistent and product features aligned with coach expectations.

Benefits

• Breakfast, lunch, and dinner provided in-office.
• On-site workout classes.
• Medical, dental, and vision insurance fully covered for the employee and 80% covered for dependents.
• 401(k).
• Commuter benefits.
• Flexible spending account (FSA).
• Supplemental life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level