Product Analyst

TEKsystems•Cary, NC

28d•$41 - $41•Onsite

About The Position

Our client is a leading U.S. mortgage lender and servicer dedicated to helping customers achieve and sustain homeownership. With a growing technology organization supporting digital products, enterprise data, cloud platforms, and customer-facing applications, this customer offers the opportunity to work on large-scale systems that impact millions of homeowners nationwide. The Product Analyst II is a critical partner to the Product Owner/Product Manager and Scrum Team, responsible for translating strategic goals into actionable product requirements and measuring the overall effectiveness of modernization initiatives. This role provides data-driven insights and process support, ensuring goals related to feature delivery, process efficiency, and risk mitigation are met and continuously tracked.

Requirements

4 Year college degree (Bachelor) or equivalent work experience
Deep understanding of Agile methodologies (Scrum/Kanban), including writing user stories, defining acceptance criteria, and managing a product backlog.
Strong quantitative and qualitative analytical skills, with a proven ability to define, measure, and report on key performance indicators (KPIs) for complex technical platforms.
Tool Expertise: Tableau, Sigma, Power BI, BI toolset
Proficiency with data warehousing (e.g., Snowflake) and SQL, BI tool analytics (e.g., Sigma), and an understanding of data governance/metadata concepts.
Experience in monitoring data quality, tracking data lineage, and assessing migration risk.
Ability to synthesize complex analytical findings into clear, concise reports and presentations for both technical and business stakeholders.
Experience with JIRA, Scrum, Kanban, Sprint Planning

Responsibilities

Translate data-driven insights into actionable recommendations, partnering with Product Owners to ensure analysis results in measurable strategic or operational improvements.
Establish post-implementation tracking to measure and validate the actual business value and impact realized from product changes or strategic recommendations.
Proactively identify and communicate emerging risks, optimization opportunities, or performance gaps to Product Leadership, translating complex analytical findings into clear business implications for strategic decision-making.
Partner with the Product Owner to define, document, and refine user stories, acceptance criteria, and technical requirements for development.
Actively participate in backlog grooming and prioritization sessions to ensure a well-defined and ready-to-deliver backlog.
Support the Scrum Team by testing functionality as it’s being delivered and ensuring it meets the defined acceptance criteria.
Engage directly with business stakeholders and end-users to understand, document, and prioritize new features and enhancements.
Lead the triage and troubleshooting of production issues, collaborating with engineering and business teams to ensure timely resolution and root cause analysis.
Analyze and report on the effectiveness of the data governance tool/function, measuring its contribution to accelerating time-to-insight and building data trust.
Track data quality and integrity metrics during Data Ingestion & Lineage (Legacy to Snowflake via Pennypipe), including supporting automated reconciliation tests.
Develop and monitor KPIs related to the Policy & Governance Framework to demonstrate progress in Risk Mitigation and Compliance.
Develop metrics to monitor the rate of automatic resolution for failed Pennypipe replication jobs, ensuring the goal of achieving high Operational Resiliency and "zero business-critical reporting outages" is met.
Support the evaluation of external governance platforms (e.g., DataHub/Collate/Sifflet) with data-driven cost-benefit analysis.