Product Analyst - Nursing Technologies

HCA Healthcare•Nashville, TN

About The Position

The Product Analyst supports the technical understanding, deployment, and support of simulation technology at HCA Healthcare’s Centers for Clinical Advancement and connected classrooms within acute care facilities. The role includes product lifecycle management, coordinating timely technology delivery for projects and new builds, testing updates and new functionality, resolving customer issues, and developing subject matter expertise in assigned products. The position also involves organizing and leading calls, creating and presenting documents, managing project plans and deliverables, and supporting customer needs. The Product Analyst works within ITG Nursing Technologies, a portfolio that implements, develops, and supports nursing products and applications used by clinical teams, including Surgical, Patient Monitoring, Clinical Communication, and Clinical Education technologies. Occasional travel may be required but is not expected regularly.

Requirements

Equivalent combination of education and experience may be considered.
Technical understanding of simulation technologies and related healthcare education systems.
Knowledge of product lifecycle management principles.
Ability to test software updates and evaluate new functionality.
Ability to support deployments, implementations, and user adoption activities.
Strong project coordination and organizational skills.
Ability to organize and lead meetings and conference calls.
Strong written and verbal communication skills.
Ability to create and present documentation and presentations.
Strong customer service and relationship-building skills.
Ability to troubleshoot issues and coordinate resolution efforts.
Ability to work collaboratively across multiple teams and departments.
Ability to progressively develop subject matter expertise in assigned technologies.

Responsibilities

Support product lifecycle management activities for assigned technologies.
Develop expertise in assigned products and serve as a resource for product knowledge and functionality.
Participate in divestiture and acquisition projects.
Participate in incident management and resolution.
Contribute to knowledge base documentation and Confluence resources.
Participate in the team's on-call rotation schedule.
Test product updates and new functionality.
Support project teams as a product subject matter expert, providing knowledge of product functions and capabilities.
Support end-user training and technology deployments.
Organize and lead calls, create and present documents, and manage project plans and associated deliverables.
Perform other duties as assigned.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) Plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.