Digital Product Analyst - Nursing Handoff

HCA Healthcare•Nashville, TN

About The Position

The Digital Product Analyst, Nursing Handoff, supports the product pod by translating nursing workflow and documentation needs into actionable product requirements, performing analysis, and communicating progress and outcomes. The role gathers, organizes, and interprets clinical, operational, adoption, and product data to improve ambient documentation performance, nursing experience, documentation quality, and alignment with business and clinical goals. The analyst works with the Product Owner, Nursing leadership, Nursing Informatics, frontline nurses, technology teams, and other cross-functional partners to inform the product development lifecycle. The role supports the development of nursing ambient products by documenting stakeholder requirements, writing user stories and acceptance criteria, defining and analyzing key results, and assisting with backlog refinement, sprint planning, testing, and release readiness. It helps develop objectives, measurement strategies, data pipelines, dashboards, and analyses for nursing ambient documentation outcomes. The analyst collaborates with UX, Nursing, adoption, change management, education, and scaling teams to map workflows, gather feedback, prioritize product improvements, and support pilot readiness, training, communications, workflow changes, adoption, and responsible scaling. The role also analyzes and communicates product telemetry, user feedback, documentation quality, workflow, adoption, and outcome insights, and creates workflow maps, requirements, pilot findings, user guidance, presentations, and release communications. Other duties may be assigned.

Requirements

Bachelor's degree in Business, Computer Science, Health Informatics, Nursing, or a related field.
At least 1 year of experience in healthcare technology, clinical informatics, nursing workflow, product analysis, business analysis, or a related domain.
Strong verbal and written communication skills.
Demonstrated problem-solving across technical and functional areas.
Ability to demonstrate an uncompromising commitment to delivering exceptional care and value for patients.
Ability to build trust and act with authenticity to cultivate dignity and respect.
Ability to develop and strengthen collaborative relationships with internal and external stakeholders.
Ability to communicate information clearly, concisely, and compellingly.
Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
Ability to commit to organizational success and financial wellbeing, challenge others to excel, and hold self and others accountable for results.

Nice To Haves

Master's degree in a relevant healthcare, informatics, analytics, business, or technology field.
Certification in Data Analytics, Business Analytics, or a related field.
Familiarity with Agile or Scrum methodologies.
Ability to make timely, informed decisions in the best interests of patients, employees, providers, the community, and HCA.
Ability to lead others toward organizational goals and provide meaningful coaching and mentoring to develop individuals and teams and drive engagement.

Responsibilities

Collect and document stakeholder requirements, translating nursing handoff workflows and needs into user stories and acceptance criteria.
Define key results and measures for nursing adoption, utilization, documentation time and burden, documentation quality and completeness, workflow efficiency, and user experience; perform analyses when automated measurement is unavailable.
Support the Product Owner with backlog refinement, sprint planning, requirement clarification, acceptance criteria, testing coordination, and release readiness.
Prepare analyses and materials for product demos, quarterly business reviews, clinical leadership updates, pilot reviews, and other pod report-outs.
Develop objectives and key results and define measurement strategies, source systems, baselines, and methodologies for nursing ambient documentation outcomes.
Partner with data engineers and pod members to create data pipelines, dashboards, and analyses that automate measurement of product, clinical workflow, adoption, and outcome metrics.
Collaborate with UX designers and Nursing stakeholders to map current and future workflows, identify pain points, and find opportunities to reduce documentation burden without disrupting patient care.
Work with UX, Nursing Informatics, and frontline nurses to incorporate clinical workflow and user acceptance criteria into user stories and test scenarios.
Translate qualitative and quantitative feedback from adoption teams, designers, Nursing leadership, and frontline users into prioritized feature specifications and product improvements.
Partner with change management, education, adoption, and scaling teams to support pilot readiness, training, communications, workflow change, adoption, and responsible scaling.
Use analytical and data visualization techniques to communicate nursing adoption, utilization, documentation quality, workflow, product performance, and outcome insights to clinical, operational, and technical stakeholders.
Create documentation and presentation materials, including nursing workflow maps, requirements, product feature details, acceptance criteria, pilot findings, user guidance, and release communications.
Collect, analyze, and interpret product telemetry, user feedback, documentation quality indicators, workflow measures, and adoption data to identify trends, risks, issues, and opportunities for continuous improvement.
Perform other duties as assigned.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.