Product Advisor - OpenRoad Toyota Richmond

OpenRoad Auto Group • Richmond, BC

8d • CA$75,000 - CA$120,000 • Onsite

About The Position

OpenRoad Toyota Richmond is seeking a full-time Product Advisor to join their Sales department. As the largest flagship Toyota dealership in British Columbia, OpenRoad Toyota Richmond is part of a large and growing automotive retail group with a strong focus on customer experience and continuous improvement. The company values a forward-thinking culture, teamwork, and a commitment to learning and ownership. OpenRoad is recognized as one of Canada's Best Employers and Best Managed Companies.

Requirements

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using a computerized system.
• Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.
• A Current VSA MDC License.
• A valid British Columbia Driver’s License with a good driving record.

Responsibilities

• Provide exceptional customer service by determining prospective clients' vehicle needs through questioning and listening.
• Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
• Sell new and pre-owned vehicles, and demonstrate vehicles, including test drives.
• Understand automobile industry terminology and stay updated on technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all available product training.
• Effectively use closing techniques and seek management assistance when necessary, while being profit-minded.
• Deliver new and pre-owned vehicles to customers, ensuring they understand operating features, warranty, and paperwork to foster customer loyalty.
• Introduce customers to Service Department personnel to highlight the quality and efficiency of dealership service operations.
• Set monthly productivity goals and plan strategies to achieve them.
• Follow all dealership processes and procedures to ensure excellent Customer Satisfaction Index ratings on sales, delivery, and follow-up.
• Attend department meetings as required.
• Follow company safety policies and practices, and report all accidents immediately to a Manager/Supervisor.
• Perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Benefits

• Discounted Vehicle Purchasing Program
• Employee Referral Program
• Employer RRSP Matching
• Internal and external, training & development opportunities for skill development and growth
• Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
• Recognition and Engagement Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed