Product Administration Support

Bridge Specialty Group•Dallas, TX

About The Position

Brown & Brown is seeking a Product Administration Support team member in Dallas, Texas. The role supports the day-to-day operations of the Production Administration team and assists with administrative and accounting functions. It requires strong customer service and communication skills, sound judgment, organization, the ability to manage multiple priorities, and attention to detail. Duties include responding to customer and dealer inquiries, processing cancellations and refunds, and billing claims to clients. Accuracy is essential when handling financial and administrative tasks.

Requirements

Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite and industry-standard web applications.
Ability to maintain a high level of confidentiality.
Attention to detail and a deadline-driven approach.
Strong customer service skills, sound judgment, organization, and ability to manage multiple priorities.

Responsibilities

Respond to telephone and email inquiries from dealerships, customers, agents, and internal team members.
Process contract cancellation refunds, remittance correction refunds, and interval refunds for producers accurately and promptly.
Audit vendor-billed claims for accuracy and ensure proper documentation in support of the Network Claims Department.
Communicate with clients about monthly claims billing, answer questions, and resolve discrepancies.
Maintain accuracy and attention to detail when handling financial transactions and customer requests.
Complete miscellaneous tasks assigned by executives.