Product Administration Support

Brown & Brown Insurance • Dallas, TX

3d

About The Position

Brown & Brown is seeking a Product Administration Support teammate to support the day-to-day operations of the Production Administration team and assist with administrative and accounting functions. The position involves responding to customer and dealer inquiries, processing refunds and cancellations, auditing claims, and communicating with clients about claims billing. Strong customer service, communication, organization, judgment, confidentiality, and attention to detail are important, particularly when managing financial transactions and competing priorities.

Requirements

• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and industry-standard web applications.
• Ability to maintain a high level of confidentiality.
• Strong attention to detail and ability to meet deadlines.

Responsibilities

• Respond to telephone and email inquiries from dealerships, customers, agents, and internal team members.
• Process contract cancellation refunds, remittance correction refunds, and interval refunds for producers in a timely and accurate manner.
• Support the Network Claims Department by auditing vendor-billed claims for accuracy and ensuring proper documentation.
• Communicate with clients regarding monthly claims billing, answer questions, and resolve discrepancies.
• Maintain accuracy and attention to detail when handling financial transactions and customer requests.
• Complete miscellaneous tasks assigned by executives.

Benefits

• Medical/Rx, dental, vision, life, and disability insurance.
• Employee stock purchase plan (ESPP).
• 401(k).
• Student loan assistance.
• Tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off and holidays.
• Preferred partner discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed