Producing Mortgage Branch Manager

Ameris Bank•Tampa, FL

About The Position

Responsible for managing the sales and operational coordination of the mortgage loan process for a specified market, with a focus on recruiting and expanding the branch. The role also includes personal sales efforts to originate and close mortgage loans. Mortgage Loan Originators customarily work away from the employer’s place of business, engaging in direct sales activities with clients and developing referral sources—including individual borrowers, real estate brokers, builders, developers, bank branches, and other sources—to solicit business and generate mortgage financing leads. Other projects and duties may be assigned. The Branch Manager oversees branch production and staff, maintains compliance with Ameris Bank Mortgage standards and regulatory requirements, builds builder and realtor relationships, and coordinates with operations, management, corporate teams, and bank branches. The position requires an active Ameris Bank-sponsored NMLS number in compliance with federal S.A.F.E. Act requirements. The role requires at least three years managing mortgage production, including at least one year of mortgage sales management and one year of customer service experience. A high school diploma or GED is required; a bachelor’s degree is preferred. Ameris Bank offers a comprehensive benefits package to eligible employees.

Requirements

At least 3 years of experience managing mortgage production.
At least 1 year of mortgage sales management experience.
At least 1 year of customer service experience.
High school diploma or GED.
Experience using mortgage origination applications.
Effective use of a contact management system.
Knowledge of mortgage products and servicing, operations, and current market trends.
Demonstrated success establishing referral relationships.
Maintain an active Ameris Bank-sponsored NMLS number in compliance with federal S.A.F.E. Act requirements.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain an active Ameris Bank-sponsored NMLS number in compliance with federal S.A.F.E. Act requirements.
Manage branch production and ensure it meets Ameris Bank Mortgage standards, including pipeline management, pricing, and compliance.
Recruit and retain experienced Loan Originators and assist operations in retaining support staff as directed by management.
Oversee and direct assigned employees in accordance with organizational policies and procedures; communicate expectations, monitor and appraise performance, coach, counsel, discipline, and support employee development.
Counsel customers on eligible products and help ensure the selected product meets their financial needs without steering them toward a particular product.
Assist customers with loan applications, explain required initial documentation and disclosures, and submit applications within required timelines.
Develop relationships with builders and realtors.
Work with the Area and/or Regional Manager on ongoing branch expansion efforts as directed.
Maintain accurate pipeline reports for the branch.
Serve as a liaison between senior management and the corporate office as directed.
Provide sales and technical training as needed.
Coordinate between production and operations on policy and procedure issues.
Resolve and document customer complaints.
Monitor residential lending industry trends and make recommendations to senior management as needed.
Attend industry-related functions monthly.
Conduct monthly branch meetings and communicate organizational information through meetings and regular interpersonal communication.
Act as a liaison between bank branches and the mortgage department as needed.
Stay informed about Ameris Bank Mortgage loan programs and comply with regulatory and compliance requirements.
Meet and exceed standards set out in the compensation agreement.
Practice ethical sales behaviors consistent with Ameris’ values of integrity and honesty, acting in customers’ best interests when offering additional products and services.
Personally originate and close mortgage loans and engage in direct sales and referral development activities.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; Ameris Bank absorbs a major portion of healthcare costs, with coverage eligibility beginning on the first of the month after 30 days of employment.
Life insurance provided at no additional cost to employees.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Tickets at Work entertainment discounts.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee resource groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Employee banking perks.