Produce Manager

Albertsons Companies•Chandler, AZ

About The Position

The Produce Manager directs the operation of the produce department, supervises and trains personnel, and ensures customer service and product quality, freshness, safety, and selection. The role oversees daily department functions to achieve customer-service, sales, and profit goals; manages staffing, scheduling, and associate performance; and maintains product availability, inventory, merchandising, sanitation, and safety standards. The manager works with customers and associates, resolves complaints, supports promotional and seasonal displays, and ensures compliance with company policies and applicable food-safety, labeling, and employment requirements. The position involves hands-on produce work, including receiving, cleaning, trimming, cutting, watering, displaying, and rotating products. It also includes ordering and inventory tasks, administrative records, and use of department equipment and electronic systems. Work takes place in a temperature-controlled store, with frequent exposure of hands to water, ice, and cleaning agents and work in cold cases and coolers. The role may require night, weekend, and holiday work; scheduled hours vary.

Requirements

Working knowledge of produce department duties, including trimming, cutting, displaying, watering, building displays, rotating products, and discarding outdated or spoiled items.
Strong communication, leadership, and interpersonal skills; ability to manage people and remain composed when dealing with customers and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of company practices and produce department policies and procedures, and ability to judge and react to business conditions.
Knowledge of produce varieties and standards, perishability, food safety, food handling, sanitation, and labeling procedures.
Ability to frequently reach, lift, stack, and maneuver objects weighing up to approximately 75 pounds; bend and stoop frequently; occasionally climb ladders; push and pull loaded hand trucks, six-wheel carts, and pallet jacks; and perform repetitive arm movements.
Manual dexterity and good eye-hand coordination.
Mental alertness and knowledge of basic mathematics, weights, and measures.
Ability to operate computer software and electronic ordering devices for ordering products, planning sales, entering inventory and schedules, and printing labels.
Ability to operate scales, wrappers, compactors, and garbage disposals and use cleaning supplies and equipment, knives, safety cutters, and latex gloves.
Extensive knowledge of profit and loss statements.
Good attendance; scheduled hours vary, and the role may require nights, weekends, and holidays.

Responsibilities

Champion company and division customer-service programs, promote personalized service, and handle customer relations and complaints positively.
Supervise day-to-day produce department operations to achieve customer-service, sales, and profit goals.
Supervise, motivate, direct, train, and participate in hiring produce personnel; monitor performance and recommend personnel actions.
Schedule personnel to ensure adequate coverage, service levels, and alignment with department budget objectives.
Inspect produce sections daily and take corrective action to maintain freshness, quality, safety, sanitation, and in-stock conditions.
Rotate products and discard outdated or spoiled items.
Perform produce duties including receiving, cleaning, trimming, cutting, watering, and preparing or packaging products.
Create promotional and seasonal displays, control shrink and expenses, and maintain required logs, paperwork, and records.
Order, check, receive, and control inventory; take periodic inventories and maintain adequate stock, product quality, freshness, and presentation.
Implement merchandising schematics, advertised-item displays, signing procedures, and product-flow practices; comply with labeling laws, regulations, and company policies.
Check competitors' prices, product variety, and merchandising procedures.
Assist customers with product suggestions and suggestive selling, and make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work area, cooler, equipment, wet boxes, and cases.
Answer incoming calls appropriately and report customer complaints or associate concerns to the Store Director as appropriate.
Assist with emergency procedures in the event of equipment or computer software malfunctions.
Ensure associates are trained and instructed in proper work duties; monitor performance and report observations to the Store Director.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform duties safely, accurately, and with honesty and integrity, along with other necessary duties.