Produce Manager

Natural Grocers•Los Alamos, NM

About The Position

The Produce Manager is responsible for the successful operation and profitability of the produce department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and periodically fulfill Manager on Duty responsibilities. The role includes maintaining a fresh, full, and appealing department; overseeing ordering, inventory, margins, and shrink; ensuring compliance with company and health department standards; providing customer service; and supporting store operations. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule based on store needs that includes evenings, weekends, and holidays. Employees are expected to be hands-on and take on other assigned tasks as needed. The listed salary is USD $20.00 per hour.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law, and keep certifications current and registered where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

1–2 years of experience in a grocery, retail, or produce environment preferred; natural foods background is a plus.
1–2 years of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Demonstrate integrity, responsibility, and excellence while adhering to company policies.
Create an inviting, full, and shoppable produce department.
Order produce and maintain accurate inventory levels.
Manage margin, cost of goods sold, and department profitability by minimizing shrink and maximizing effective purchasing.
Set and maintain the department daily, keeping produce fresh, full, and abundant throughout the day.
Cull, crisp, rotate, and properly handle and store produce.
Ensure only certified organic produce is ordered and received.
Ensure products and department conditions meet company standards.
Clean tools and equipment according to health department and company standards.
Receive incoming produce orders according to company standards.
Offer and follow up on special orders.
Train and monitor department personnel and work with other department managers to cross-train staff.
Conduct active and passive demonstrations.
Merchandise shelves, endcaps, and dynamic displays.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Handle register functions, including backup cashiering, customer returns and complaints, and covering register shift changes and breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use email and information systems programs as needed.
Open and close the store.
Complete DSR and closing cash processes when no other qualified employee is available.
Work five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed to support the company.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Full-time crew members working 30+ hours per week: medical, dental, and vision insurance
Paid parental leave
Paid medical leave through company-paid short-term disability insurance
Company-paid short-term disability insurance
Company-paid life insurance
Voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match