Produce Leads

Outpost Natural Foods•Mequon, WI

2d•$14 - $14•Onsite

About The Position

The Produce Lead is responsible for ensuring the highest level of service to both internal and external customers. This role involves properly receiving and storing all produce deliveries, and maintaining a well-organized, clean, and efficient produce department. The position operates in a fast-paced retail environment and requires adherence to established customer service standards, product knowledge, and inventory management.

Requirements

Outstanding customer service skills
Knowledge of produce preferred
Previous experience in stocking, ordering, and receiving in a retail setting
Ability to appropriately delegate work duties and motivate staff
Attention to detail and good organizational skills
Ability to handle multiple demands and work under time pressures
Willingness to be open, to learn, and take on new responsibilities
Demonstrate objectivity, neutrality and calmness under pressure
Regular, predictable attendance
Effective communication skills in English
Ability to read and comprehend instructions
Ability to follow through on systems, procedures and policies
Ability to work in a fast paced environment
Standing, walking, bending, sitting, reaching; Using hands or fingers to handle or feel
Specific vision ability: close vision, distance vision, depth perception, and adjust focus
Ability to climb up and down ladders
Regular use of sharp cutting instruments
Ability to lift up to 80 lbs.

Responsibilities

Treat people fairly, consistently, and with respect.
Ensure efficient, informative, and friendly service according to established customer service vision and standards.
Ensure professional and friendly service from all produce staff.
Handle customer questions and complaints.
Be knowledgeable of products to make recommendations to customers.
Become familiar with the different types of produce and how they are prepared.
Order product from assigned vendors/farmers to ensure department is fully stocked, while keeping inventory to minimum.
Receive produce deliveries.
Properly check in deliveries; note any discrepancies on invoices and notify manager.
Properly label, date, and store deliveries. Maintain proper rotation and organic conventional segregation.
Properly log in all invoices.
Accurately record markdowns and losses.
Prep the produce for stocking on the sales floor.
Stock produce in a timely and organized way.
Maintain clean, organized, well-stocked and attractive produce display areas.
Ensure coolers and backstock areas are kept clean and organized.
Uphold department’s sanitation standards and health department requirements for food storage and handling.
Follow safety guidelines in regards to lifting, knife handling, baler, pallet jack operation, etc.
Assist with quarterly inventory.
Attend department meetings as scheduled.
Perform all duties included in department clerk job descriptions.
Delegate duties to produce staff and ensure they are always busy.
Positively encourage department staff to excel at their job.
Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences.
Assist in training department staff.
Assist produce staff in following department standard operating procedures.
Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
Keep store orderly and clean.
Maintain a positive attitude.
Perform all other duties as assigned by department manager or supervisory staff.