Produce Lead

Meijer•Rochester Hills, MI

About The Position

The Produce Lead provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in the department’s day-to-day work. The role models exceptional customer service, helps achieve department goals, and influences peers to support a continued winning strategy. The Produce Lead engages and coaches team members, helps coordinate daily work and department schedules, and supports training and cross-training. The role helps maintain product freshness and food-safety compliance, ensures produce operations are completed where applicable, and contributes to an inclusive, safe team environment. The position may also require operating a register, handling cash, using powered equipment, participating in period-end inventories, or serving in a Lead capacity in other store departments.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to think creatively.
Ability to influence others.
Ability to build rapport quickly and gain customer confidence to encourage repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer-service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer-service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team-member engagement, customer service, store sales, and profitability.
Monitor the execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food-safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Help create an environment that supports Meijer culture and values Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May serve in a Lead capacity in other departments throughout the store.
Perform other duties as assigned or required.