Produce/Clerk

Kroger•Boise, ID

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports customers with produce questions, recommendations, and specials; helps prepare produce platters and trays; and handles merchandise preparation, packaging, labeling, stocking, inventory, and quality checks. The Produce Clerk also helps maintain appropriate temperatures in cases and coolers, follows safety procedures, inspects equipment, and reports discrepancies, maintenance needs, accidents, safety risks, and illegal activity to management. The position requires cooperative work in a fast-paced environment, effective conflict management, and support for customers and community members with varying needs.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products and respond to questions or make product suggestions.
Assist with preparation of produce platters and trays.
Inform customers of produce specials and recommend items to help them find the products they want and need.
Prepare, package, label, and inventory merchandise adequately.
Review and inspect products for quality and freshness, taking appropriate action as needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Ensure proper temperatures are maintained in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures and identifying and reporting unsafe conditions to store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.