Produce Clerk

Kroger•Carmel, IN

10d

About The Position

The Produce Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes assisting customers with produce questions and recommendations, preparing produce platters and trays, and handling merchandise preparation, packaging, labeling, stocking, and inventory. The clerk checks products for quality and freshness, maintains required temperatures and logs, and reports discrepancies, safety concerns, maintenance needs, and accidents to management. The role also requires working cooperatively in a fast-paced environment and interacting directly with minors, individuals with special needs, and older adults.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Assist with preparing produce platters and trays.
Inform customers of produce specials.
Recommend items to help customers get the products they want and need.
Prepare, package, label, and inventory merchandise adequately.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.