Produce Clerk

Kroger•Ogden, UT

About The Position

The Produce Clerk creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in achieving sales and profit goals, monitors quality assurance standards, and encourages associates to deliver excellent customer service. The clerk demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with produce questions and recommendations, preparing produce platters and trays, and ensuring merchandise is properly inspected, packaged, labeled, stocked, and inventoried. The clerk also maintains case and cooler temperatures, follows safety procedures, and reports quality concerns, discrepancies, hazards, accidents, repairs, and illegal activity to management. The role requires cooperation in a fast-paced, sometimes stressful environment and may include direct interaction with minors, individuals with special needs, and older adults.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
Second language skills in speaking, reading, and/or writing.

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Assist with preparing produce platters and trays.
Inform customers about produce specials and recommend items to help them find the products they want and need.
Prepare, package, label, and inventory merchandise.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity—including robbery, theft, or fraud—to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.