Produce Clerk

Kroger•Farragut, TN

About The Position

The Produce Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitoring quality assurance standards. The Produce Clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes helping customers with produce questions and recommendations, preparing produce platters and trays, and preparing, packaging, labeling, stocking, and inventorying merchandise. The clerk checks products for quality and freshness, maintains proper case and cooler temperatures, supports department promotions, and reports discrepancies and safety or maintenance concerns to management. The job requires cooperation in a fast-paced, sometimes stressful environment and support for customers and community members, including minors, people with special needs, and older adults.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
A second language, speaking, reading, and/or writing.

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to questions or make product suggestions.
Assist with preparing produce platters and trays.
Inform customers of produce specials and recommend items to help them get the products they want and need.
Prepare, package, label, and inventory merchandise adequately.
Review and inspect products for quality and freshness and take appropriate action with those items.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.