Procure-to-Pay Software Support Specialist

Greystar•Arlington, TX

9d•$27 - $29•Remote

About The Position

The P2P Software Support Specialist provides day-to-day support for platform configuration and system administration within Downstream Procure-to-Pay functions, including purchasing, invoicing, and payment processing systems. This role maintains transaction data integrity across P2P platforms, supports troubleshooting for assigned systems, and partners with the Sr. P2P Software Support Specialist to ensure consistent, compliant platform support.

Requirements

College degree in a related field, or equivalent combination of education and experience.
Demonstrated ability to read, write, and communicate effectively with team members and stakeholders.
Proficiency in word processing, spreadsheet, and database management tools.
Basic mathematical skills necessary to complete financial records, budgets, and other fiscal reporting information.
Strong attention to detail and follow-through on assigned system support tasks.
Comfortable managing a Help Desk queue and responding to routine technical tickets within SLA.
Effective, clear communicator with technical and cross-functional stakeholders.
Eager to learn P2P systems and payment technology; open to coaching from senior team members.
Organized, with the ability to manage multiple ongoing system support requests.

Nice To Haves

Prior experience in procurement systems, P2P technology, or a related technical support role preferred, but not required.

Responsibilities

Assist with configuration and maintenance of P2P technology platforms, including vendor marketplace, invoice, and payment processing functionality, including ongoing training on these systems.
Maintain purchasing and payment data integrity across P2P platforms and accounting systems, ensuring accuracy and compliance with owner requirements.
Maintain working knowledge of system-driven purchasing and payment requirements to ensure consistent process adherence.
Provide ongoing platform support by maintaining the Help Desk queue and responding to tickets and emails within established timeframes.
Interact with Finance/Accounts Payable, IT, and operations departments to ensure system changes and processes are understood and followed.
Escalate complex or higher-priority technical issues to the Sr. P2P Software Support Specialist or Manager, P2P – Software Support, as needed.
Complete financial, administrative, and other reports and analyses as assigned.
Participate in ongoing process improvement through review and feedback on system configuration and support processes.
Maintain relationships with team members and technology partners to support consistent execution.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.