Proctor

Grand Canyon University•Rogers, AR

About The Position

The Proctor maintains computer testing rooms and supports the administration of online nursing program exams. This includes preparing rooms, scheduling exams, proctoring computer-based tests, helping students access exams, monitoring exam progress, and enforcing applicable rules and procedures. The role also provides technical and administrative support to the site and nursing administration, maintains calendars, handles phone calls, and manages supplies and equipment.

Requirements

High school diploma or equivalent.
Experience with MS Office software and Windows environments.
Excellent teamwork, communication, and organizational skills, with a positive attitude.
High degree of integrity, professionalism, and confidentiality.
Expertise in Microsoft Office Suite, Windows applications, the internet, and email.
Ability to collaborate well with others.
Self-directed approach and ability to adapt to changing needs and priorities.
Ability to perform multiple tasks efficiently and effectively and learn quickly.
Ability to follow established procedures and protocols.
Ability to maintain a controlled environment when computer or exam issues occur.
Strong customer service skills.
Promptness and a sense of time limits.

Nice To Haves

College degree preferred.
Experience in a higher education environment is strongly preferred but not required.
Experience with Learning Management Systems (LMS) and Learning Content Management Systems (LCMS) is strongly preferred but not required.

Responsibilities

Maintain computer testing rooms and prepare them for scheduled exams.
Monitor computers, confirm they are operational, and troubleshoot common problems.
Restore the testing area to its prior arrangement after exams.
Manage test scheduling and related procedures, including developing exam schedules.
Apply technical knowledge to solve problems and improve processes and procedures for delivering the online nursing program.
Proctor computer-based exams.
Validate identification as necessary for exam admission.
Help students log in to exams and troubleshoot testing issues.
Monitor exam processes and progress; enforce rules and regulations; and follow established protocols for integrity breaches.
Provide technical assistance and maintain current knowledge of operating technology.
Provide administrative support and perform tasks, assignments, and projects as directed by site and nursing administration.
Perform additional duties as requested by nursing faculty.
Maintain and manage individual and group schedules and calendars.
Manage incoming and outgoing phone calls.
Perform inventory control and purchase supplies and equipment for the site.