Processor-Open Enrollment

firstsourc•Remo, VA

2d•Remote

About The Position

This is a seasonal, full-time, remote position for an Open Enrollment Processor within the Health Plan and Healthcare Services department. The role requires proficiency in computer systems similar to Excel, the ability to work independently and learn new processes quickly, and strong analytical and problem-solving skills with a keen attention to detail. The position involves tasks such as adding dependents, updating coverage, calculating premiums, adding additional insurance coverage, processing terminations, handling newborn adds, resolving name and date of birth mismatches, interpreting applications, and uploading correct information. Candidates must be comfortable with remote computer learning and adaptable to a team environment, while also being receptive to constructive criticism.

Requirements

Proficiency in Excel (formula knowledge not required, but system functionality is similar).
Demonstrated ability to work independently and efficiently.
Strong analytical thinking skills.
Excellent attention to detail.
3 - 5 years of experience in medical insurance billing, coding or customer care.
Solid understanding of medical insurance benefits, including deductibles-pays, and coverage structures.
Ability to follow multi-step directions and navigate multiple programs and systems.
Problem solving/Critical thinking skills.
Ability to work independently in a virtual environment.
Comfortable with remote computer learning.
WFH experience is preferable.
Pass a required assessment within the training period.
Typing 40 wpm.
Proficient in computer skills/typing skills.

Nice To Haves

Prior open enrollment experience preferred.

Responsibilities

Assimilate new processes with minimal guidance.
Perform deep-dive analysis for problem-solving.
Follow multi-step directions and navigate multiple programs and systems.
Handle enrollment, refund decision making, adding dependents, updating coverage, calculating premiums, adding additional insurance coverage, terminations, newborn adds, name & dob mismatches, interpreting applications and uploading the correct information.
Learn easily in a team environment.
Accept constructive criticism.