Healthcare Open Enrollment Specialist- Fully REMOTE!

TEKsystems•Philadelphia, PA

5d•$17 - $17•Remote

About The Position

TekSystems is currently hiring for several Fully Remote Healthcare Open Enrollment Specialists! This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment. Assist participants in a concierge service model, addressing most inquiries end to end. Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner. Ensure an optimal participant experience in the handling of all inquiries end-to-end. Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.

Requirements

2 years in healthcare open enrollment experience or something related!
OE and remote call center exp

Responsibilities

Demonstrates detailed knowledge of the clients’ plan provisions and Health and Welfare benefit enrollment to ensure the maximum level of service is provided on every interaction.
Assist participants in a concierge service model, addressing most inquiries end to end.
Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner.
Ensure an optimal participant experience in the handling of all inquiries end-to-end.
Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.