Remote Open Enrollment Specialist
About The Position
This is a 100% remote Healthcare CSR position. The CSR will demonstrate detailed knowledge of the clients’ plan provisions and Health and Welfare benefit enrollment to ensure the maximum level of service is provided on every interaction. This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment. The CSR will assist participants in a concierge service model, addressing most inquiries end to end. Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner. Ensure an optimal participant experience in the handling of all inquiries end-to-end. Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.
Requirements
- Previous remote call center experience is a must
- Prior open enrollment or healthcare experience is a must
- Ability to work remotely in a quiet and distraction free setting with strong internet
- High School Diploma or GED required
Responsibilities
- Demonstrate detailed knowledge of the clients’ plan provisions and Health and Welfare benefit enrollment.
- Assist participants in a concierge service model, addressing most inquiries end to end.
- Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner.
- Keep the participant apprised of status throughout the process in a proactive manner.
- Ensure an optimal participant experience in the handling of all inquiries end-to-end.
- Daily management of open cases and new cases.
- Interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
