Processor Contracts Field

Marriott Vacations Worldwide • Sheraton Vistana Villages, FL

3d • Onsite

About The Position

This role is responsible for accurately processing contracts by entering information into the appropriate system, ensuring all paperwork is complete and accurate. The position involves identifying available inventory based on owner needs, advising the Sales team on contract-related issues, and responding to contract status inquiries. Additionally, the role requires preparing sales-related documents, performing general office duties, and adhering to company policies and safety procedures. The ideal candidate will anticipate and address owner service needs, develop positive working relationships, and contribute to organizational efficiency.

Requirements

• High school diploma/G.E.D. equivalent
• 6 months related experience.
• No supervisory experience is required.
• Notary Public certification
• Computer Skills
• Learning
• Arithmetic
• Computation
• Interpersonal Skills
• Teamwork
• Interpersonal Skills
• Diversity Relations
• Communications Applied
• Reading
• Listening
• Communication Writing
• English Language Proficiency
• Personal Attributes
• Integrity
• Stress Tolerance
• Dependability
• Adaptability/Flexibility
• Presentation
• Organization
• Detail Orientation
• Multi-Tasking
• Time Management
• Physical Abilities
• Visual Acuity

Responsibilities

• Process contracts accurately by entering information into the appropriate system (e.g., Universe/Unifipro).
• Perform required Know Your Customer procedures and complete necessary follow-through with the law department to ensure compliance with company policy.
• Access customer credit file to validate availability of financing programs.
• Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained.
• Complete and send a series of DocuSign envelopes in the prescribed order to ensure efficient delivery and compliance.
• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation when returned from the customer.
• Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
• Advise the Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time the worksheet is received.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA.
• Transmit information or documents using mail, scanner, facsimile machine, DocuSign, or email.
• Operate standard office equipment other than computers such as a telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
• Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following up so that the problem is corrected.
• Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
• Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management, and customers.
• Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc., in a timely manner.
• Speak to customers and co-workers using clear, appropriate, and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Enter and locate work-related information using computers.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of customers and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested.

Benefits

• Where meaningful moments are made together.
• Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives.
• Vacations expand our world to new places, new possibilities, new connections.
• Along the way, they help us discover our best selves.
• Great vacations are the embodiment of a life, fulfilled.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED