Processor Contracts Field (Sign-on Bonus $2000)

Marriott Vacations Worldwide•Marco Island, FL

2d•Onsite

About The Position

The Processor Contracts Field role is responsible for accurately processing contracts by entering information into the appropriate system, ensuring all paperwork is accurate and complete. This role also involves identifying available inventory, advising the Sales team on contract-related issues, responding to contract status inquiries, and preparing sales-related documents. General office duties, adherence to company policies, and maintaining positive working relationships are also key aspects of this position. The role requires attention to detail, computer proficiency, and the ability to work effectively in a team environment.

Requirements

Expert-level computer proficiency, including accurate data entry and system navigation.
Customer service experience.
High school diploma/G.E.D. equivalent.
6 months related experience.

Nice To Haves

Notary Public certification.

Responsibilities

Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).
Perform required Know Your Customer procedures, and complete any necessary follow through with law department to ensure compliance with company policy.
Access customer credit file to validate availability of financing programs.
Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained.
Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance.
Ensure that signed contract paper work is accurate and contains all necessary information and documentation when returned from customer.
Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received.
Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA.
Transmit information or documents using mail, scanner, facsimile machine, DocuSign, e mail.
Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected.
Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers.
Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.
Speak to customers and co-workers using clear, appropriate and professional language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Enter and locate work-related information using computers.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested.