Processor Contract Field

Marriott Vacations Worldwide•Orlando, FL

2d•Onsite

About The Position

The Processor is responsible for accurately processing contracts by entering information into the appropriate system. This role ensures that signed contract paperwork is accurate and complete, identifies available inventory based on owner needs, and advises the Sales team on contract-related issues. The Processor also responds to Sales team requests, enters and reconciles data, prepares sales-related documents, and performs general office duties. Adherence to company safety, security, and confidentiality policies is essential. The role involves anticipating and addressing owner service needs, developing positive working relationships, and identifying opportunities for organizational improvement. The position requires the ability to enter and retrieve information using computers and involves moving objects weighing less than or equal to 10 pounds. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Requirements

Computer Skills
Learning
Arithmetic
Computation
Interpersonal Skills
Teamwork
Interpersonal Skills
Diversity Relations
Communications
Applied Reading
Listening
Communication Writing
English Language Proficiency
Integrity
Stress Tolerance
Dependability
Adaptability/Flexibility
Presentation
Organization
Detail Orientation
Multi-Tasking
Time Management
Visual Acuity
High school diploma/G.E.D. equivalent
6 months related experience

Nice To Haves

Notary Public

Responsibilities

Process contracts accurately by entering information into the appropriate system.
Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
Identify available inventory based on potential owners' needs and preferences by checking information in appropriate software.
Advise Sales team on issues related to ownership contracts.
Respond to Sales team requests related to contract status.
Enter, retrieve, reconcile, and verify information in software involved in the sales process.
Prepare sales-related documents throughout the sales process.
Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).
Follow all company safety and security policies and procedures.
Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Anticipate and address owners’ service needs.
Develop and maintain positive working relationships with others; support team to reach common goals.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Enter and locate work-related information using computers.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform required Know Your Customer procedures, and complete any necessary follow through with law department to ensure compliance with company policy.
Access customer credit file to validate availability of financing programs.
Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained.
Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance.
Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA.
Transmit information or documents using mail, scanner, facsimile machine, DocuSign, email.
Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment.
Maintain office areas, including calling housekeeping and maintenance when needed.
Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence.
Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.
Speak to customers and co-workers using clear, appropriate and professional language.
Prepare and review written documents, including proofreading and editing written information to maintain accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Read and visually verify information in a variety of formats.
Protect the privacy and security of customers and coworkers.