Processing Technician

State of Connecticut • Hartford, CT

3d • Onsite

About The Position

The State of Connecticut Department of Revenue Services is hiring four Processing Technicians in its Processing/ECM Unit. The unit is responsible for the timely processing of all inbound mail. This position performs complex clerical processing work with statewide impact, directly supporting services that reach and assist the public. The role is full-time, scheduled for 40 hours per week on a first-shift schedule. Daily on-site presence is required, telecommuting is unavailable, and business-casual attire is expected. Specific work schedules are determined by operational needs.

Applicants must be current employees of the listed State of Connecticut agency with at least six months of full-time or equivalent service, subject to applicable collective bargaining provisions, and must meet the stated minimum qualifications. Applicants must also complete criminal-history disclosures and authorization, be fingerprinted, and undergo background and citizenship/residency checks to verify eligibility to work in the United States.

The job class is accountable for independently carrying out and maintaining complex clerical processing services. Work includes reviewing materials, applying relevant statutes and regulations, completing transactions, maintaining records and systems, communicating with internal and external contacts, and responding to inquiries. The role may include processing fees, maintaining financial records, and leading lower-level clerical employees.

Requirements

• Three years of clerical work experience.
• One year of the general experience must involve a full range of clerical duties. For state employees, this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.
• College training may substitute for general experience at 15 semester hours per half-year of experience, up to a maximum of two years.
• Knowledge of office systems and procedures.
• Interpersonal, oral communication, and written communication skills.
• Ability to compose effective correspondence and forms; read, comprehend, and apply laws, regulations, and procedural guidelines; organize and coordinate workflow; articulate ideas and information effectively; perform research assignments; devise and maintain record-keeping and filing systems; examine documents for accuracy and completeness; operate office equipment including computers, tablets, and other electronic equipment; and use office-suite software.
• Must be a current State of Connecticut employee of the listed agency with at least six months of full-time or full-time-equivalent service, subject to applicable collective bargaining language.
• Must complete the required criminal-history disclosure and authorization, fingerprinting, and background checks, including citizenship/residency verification.

Nice To Haves

• Experience using Microsoft Office, Teams, Outlook, Excel, and Word in a professional setting.
• Experience working independently.
• Experience problem solving and adapting to changing work priorities to meet deadlines.
• Experience managing a large volume of work and prioritizing it to achieve results within a set timeframe.
• Experience examining incoming tax returns for accuracy and completeness.
• Experience preparing taxpayer correspondence about missing tax return or tax payment information.
• Experience researching tax payments and preparing CTax vouchers as necessary.
• Experience with the DRS Electronic Content Management System (ECM), including preparation and processing of paper tax returns and checks.
• Experience using the DRS CTax system.

Responsibilities

• Perform complex duties related to agency clerical processing functions.
• Examine incoming materials for accuracy, completeness, and conformance to state statutes and regulations; make corrections or additions as needed.
• Devise follow-up procedures to carry out activities efficiently and effectively.
• Communicate with state employees, offices, and outside officials to verify information and complete transactions.
• Interpret and apply relevant state statutes and regulations; decide case status and transaction permissibility or admissibility.
• Respond to internal and external inquiries for information and assistance.
• Set up and maintain office procedures, filing and indexing systems, and forms.
• Maintain calendars of due dates and initiate recurring work or special clerical projects accordingly.
• Maintain records and logs and prepare status or statistical reports related to processing functions.
• Assist in maintaining general files and initiate correspondence in support of processing work.
• Type correspondence, forms, and file documentation.
• Process fees and maintain financial records, as needed.
• May lead lower-level clerical employees assisting with processing responsibilities.
• Perform related duties as required.

Benefits

• Professional growth and development opportunities.
• Healthy work/life balance.
• Public Service Loan Forgiveness eligibility; qualifying student loans may be eligible for forgiveness after 10 years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed