Processing Technician

State of Connecticut•Hartford, CT

1d•Onsite

About The Position

The State of Connecticut Department of Public Health (DPH), Regulatory Affairs Branch, is hiring a Processing Technician for its Practitioner Investigations unit. The unit receives and refers complaints concerning individual practitioners and entities regulated by the Department that may affect public health and safety. It is part of the Practitioner Licensing and Investigations Section, which licenses health care practitioners and investigates complaints about providers. The position performs complex clerical processing work with statewide impact. Duties include supporting the unit’s call center, handling complaint forms and records, communicating with other units and agencies, and preparing case files for storage or destruction in accordance with state retention policy. The role is based at 410 Capitol Avenue in Hartford, Connecticut, and is scheduled Monday through Friday, first shift, 40 hours per week. The broader job class includes examining materials for accuracy and completeness, applying relevant statutes and regulations, maintaining records and filing systems, responding to inquiries, preparing correspondence and reports, and coordinating processing workflows. The agency offers professional growth and development opportunities and promotes work/life balance.

Requirements

Three years of clerical work experience.
At least one year of the required general experience must involve a full range of clerical duties.
Ability to read, comprehend, and apply laws, regulations, and procedural guidelines.
Knowledge of office systems and procedures.
Interpersonal skills and oral and written communication skills.
Ability to compose effective correspondence and forms; organize and coordinate workflow; communicate ideas and information effectively; conduct research; maintain records and filing systems; examine documents for accuracy and completeness; and operate office equipment, computers, tablets, electronic equipment, and office suite software.
College training may substitute for general experience at 15 semester hours per one-half year of experience, up to a maximum of two years.

Nice To Haves

Experience providing quality customer service by email, telephone, and in person.
Experience organizing and coordinating workflows.
Experience examining documents for accuracy and completeness.
Experience creating and maintaining an electronic filing system.
Experience with Microsoft Office programs, including sharing documents electronically and using a shared database to perform and track tasks.

Responsibilities

Answer calls to the Practitioner Investigations unit call center.
Send complaint forms by mail and email when requested, and enter complaints into the eLicense database.
Send confirmation letters and refer matters to other units and agencies.
Upload documents into the eLicense database.
Prepare closed cases for offsite storage or destruction in accordance with the State Retention and Destruction policy.
Examine incoming materials for accuracy, completeness, and compliance with applicable statutes and regulations; make corrections or additions as needed.
Initiate and maintain communications with internal and external contacts to verify information and complete transactions.
Respond to internal and external inquiries for information and assistance.
Set up and maintain office procedures, filing and indexing systems, forms, records, logs, and calendars.
Prepare status or statistical reports and correspondence related to processing work.
Type correspondence, forms, and file documentation, and assist with general files supporting the processing function.
Perform related duties as required.