Processing Technician

DDS Central Office•Wallingford, CT

2d•Hybrid

About The Position

The State of Connecticut, Department of Developmental Services (DDS) - Central Office, is seeking a Processing Technician to support the CO Medicaid Operation based in Wallingford, CT. This role involves performing a full range of clerical duties and supporting a team of caring professionals dedicated to improving the lives of those served. The position offers opportunities for professional growth, a healthy work/life balance, and the potential for student loan forgiveness through the Public Service Loan Forgiveness program.

Requirements

Three (3) years of clerical work experience.
One (1) year of the General Experience must have involved a full range of clerical duties.
Knowledge of office systems and procedures.
Interpersonal skills.
Oral and written communication skills.
Ability to compose effective correspondence and forms.
Ability to read, comprehend and apply laws, regulations, and procedural guidelines.
Ability to organize and coordinate workflow.
Ability to articulate ideas and information effectively.
Ability to perform research assignments.
Ability to devise and maintain record keeping and filing systems.
Ability to examine documents for accuracy and completeness.
Ability to operate office equipment including computers, tablets, and other electronic equipment.
Ability to operate office suite software.

Nice To Haves

Experience with individuals and families with intellectual/developmental disabilities
Experience utilizing Microsoft Office applications, including Excel, Word, Access, and Outlook
Experience demonstrating effective oral and written communication skills while interacting with agency staff, vendors, and customers
Experience working with CT Husky Programs
Experience working independently and prioritizing multiple assignments and meeting deadlines in a high-volume business office, with changing priorities and deadlines
Experience working in a collaborative team environment in order to meet deadlines

Responsibilities

Performs the most complex duties related to an agency’s clerical processing functions.
Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
Makes corrections and/or additions to materials.
Devises follow-up procedures to efficiently and effectively carry out activities.
Initiates and maintains communications with a wide variety of resources to verify information and complete transactions, including other state employees, offices, and outside officials such as attorneys, judicial and social welfare officials or representatives.
Interprets and applies state statutes and regulations relating to the particular processing service.
Makes decisions as to case status, transaction permissibility or admissibility.
Responds to internal and external inquiries for information and assistance.
Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs.
Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly.
Maintains records and logs.
Prepares status or statistical reports related to processing function.
Assists in maintaining general files in support of processing function.
Initiates correspondence in carrying out duties.
Types correspondence, forms, file documentation, etc. in support of processing function.
May process fees and maintain financial records.
May lead lower level clerical employees assisting in carrying out processing responsibilities.
Performs related duties as required.