Processing Technician

State of Connecticut • Hartford, CT

1d • Hybrid

About The Position

The Connecticut Department of Children and Families (DCF), Careline Division, is hiring two full-time Processing Technicians in its Background Check Unit at Central Office, 505 Hudson Street, Hartford. The role processes and reviews background check requests in accordance with established policies, procedures, and applicable regulations. The unit provides statewide child protective services background screening for employees, applicants, contractors, volunteers, and other individuals associated with DCF operations, and coordinates screening requests with out-of-state agencies. The work helps ensure background checks are processed accurately, consistently, and in compliance with agency policies and state and federal requirements.

The successful candidates report to the Unit Supervisor. The position is for current State of Connecticut employees who meet the stated eligibility and minimum qualification requirements. It is a hybrid role, Monday through Friday, on the first shift, 8:00 a.m. to 5:00 p.m., for 40 hours per week.

The position is classified as a clerical processing role involving complex tasks with statewide impact. Work includes reviewing materials, applying relevant statutes, regulations, and procedures, communicating with internal and external contacts, maintaining records, and responding to inquiries. Candidates must meet the general requirement of three years of clerical work experience, including one year involving a full range of clerical duties; college training may substitute for up to two years of general experience under the stated terms.

Requirements

• Three years of clerical work experience.
• One year of the general experience must have involved a full range of clerical duties; for state employees, this is interpreted at the level of an Office Assistant or Interpreter Clerk.
• College training may substitute for general experience at 15 semester hours per one-half year of experience, up to a maximum of two years.
• Current State of Connecticut employee with at least six months of full-time or full-time-equivalent service, subject to applicable collective bargaining language.
• Knowledge of office systems and procedures.
• Interpersonal, oral communication, and written communication skills.
• Ability to compose effective correspondence and forms; read, comprehend, and apply laws, regulations, and procedural guidelines; organize and coordinate workflow; communicate ideas and information effectively; conduct research; maintain recordkeeping and filing systems; examine documents for accuracy and completeness; and operate office equipment and office suite software.
• Strong attention to detail and ability to handle sensitive information in compliance with confidentiality and security standards.

Nice To Haves

• Experience with data entry.
• Experience with Microsoft Office applications, including Excel, Outlook, and Word.
• Experience interpreting incoming materials for accuracy, completeness, and conformance with statutes, regulations, policies, and procedures.
• Experience responding to internal and external inquiries for information and assistance.
• Experience handling, safeguarding, and appropriately disseminating confidential, sensitive, or classified information in accordance with applicable laws, regulations, policies, and procedures.
• Experience conducting or supporting background checks, security-clearance processing, or other suitability investigations.

Responsibilities

• Receive and enter background check information.
• Verify applicant and employee data for accuracy and completeness.
• Review records, documentation, and incoming materials for accuracy, completeness, and conformance with applicable policies, procedures, statutes, and regulations.
• Communicate with internal departments, employees, outside agencies, and other resources to verify information and complete transactions.
• Monitor background check requests throughout the processing cycle.
• Identify and resolve discrepancies or missing information and research issues as needed.
• Maintain accurate, confidential electronic records and comply with confidentiality and security standards.
• Establish follow-up procedures and organize and coordinate workflow.
• Respond to internal and external inquiries for information and assistance.
• Maintain office procedures, filing and indexing systems, forms, records, logs, calendars, and general files supporting the processing function.
• Prepare status or statistical reports and initiate correspondence related to processing work.
• Perform related clerical processing duties as required.

Benefits

• Professional growth and paid professional development opportunities.
• Work-life balance.
• Eligible Public Service Loan Forgiveness employer; qualifying student loans may be eligible for forgiveness after 10 years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed