Processing Specialist

NKU Beta Gamma Sigma • Highland Heights, KY

5d • Onsite

About The Position

Northern Kentucky University invites applications for a Processing Specialist within the One Stop Student Services Center. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including financial assistance, student accounts, and registration-related services. The Processing Specialist works collaboratively with One Stop staff and campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience.

Requirements

• High school diploma or GED required
• Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment
• Strong attention to detail and ability to manage high-volume transactional work accurately
• Strong organizational and time-management skills with the ability to handle multiple priorities
• Excellent customer service and communication skills
• High level of accuracy, discretion, and professionalism
• Ability to work both independently and as part of a team

Nice To Haves

• post-secondary education (1–2 years of college or equivalent coursework) preferred

Responsibilities

• Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services)
• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed
• Maintain data integrity across university systems by entering, updating, and auditing information
• Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels
• Collaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery
• Assist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing priorities
• Maintain confidentiality of student records in compliance with FERPA and university policies
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED