Processing Specialist

Covista•Lisle, IL

2d•$17 - $27•Hybrid

About The Position

This position Team acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on a student accounts. Our colleagues embody the Covista values and embrace synergies to create positive student outcomes and prompt account resolutions. This role is responsible for promoting student success through accurate and responsive processing of non-TIV aid and providing support to our internal customers and external agencies. Acts with our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Requirements

Ability to work in a flexible remote environment
High level of interpersonal, communication, time management, and analytical skills
Demonstrate critical thinking ability
Ability to work independently as well as function as part of a team
PC skills in Microsoft Office, various web-based applications and database software.
Excellent math and analytical skills.

Nice To Haves

Bachelor's Degree Preferred
Outstanding customer service skills with minimum 1 year of customer service Preferred or related experience Preferred
Knowledge of higher education, military regulation, and/or accounts receivable experience preferred

Responsibilities

Supports internal customers and external agencies with responsive and professional communication via email, phone, SalesForce, and web conferencing.
Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
Posts and reviews payment records including EFT, check and credit transactions.
Demonstrates understanding of compliance and regulations.
Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
Demonstrates our Covista values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
Successfully completes various trainings to maintain access for vendors, federal agencies, banking and loan systems.
Collaborates with various Covista functions, applying a strong knowledge of military, finance, and higher education policies to assist in the resolution of student account concerns.
Actively participates in team meetings, special projects, and all other duties as assigned.
Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing.
Maintains service level agreements as determined by leadership
Maintains annual quality assurance accuracy rating of 95% and above
Communicates effectively with colleagues and leadership
Performs other duties as assigned
Complies with all policies and standards